Scotia Airport Hotel

Very Poor
Traveller Type: young couple
  : nothing
  : Booked and paid for hotel in May for overnight stay in November as we had early flight from Glasgow airport. On arrival at 10pm - late check in until midnight - the receptionist told us there was no room available. We were told there was some fire damage from a week ago and our room was effected. No reason why we hadn’t been told in advance. There was no obvious fire damage and staff were unable to show us the damaged room when we asked for proof. They said they would sort out a refund but we would have to find somewhere else to stay. Not their problem! We eventually found another hotel and had to pay further costs. In the days and weeks that followed, there was no contact made by the Scotia Hotel to explain or apologise. NO refund was provided and despite my phone calls and emails they failed to assist in any way. Booking.com were largely unhelpful themselves, stating it was for us to resolve with the hotel. They even suggested we weren’t entitled to any refund as Scotia had told them we were a No Show. Incredible. Absolutely infuriated by the whole thing. Booking.com eventually refunded us for the second hotel we had to book. This was after lengthy correspondence back and forth. My advice - DO NOT BOOK A ROOM AT THE SCOTIA HOTEL!

Disappointing
Traveller Type: family with young children
  : Good location
  : Didn't realise this hotel is used as a homeless hostel, our young kids were very uncomfortable around some of the residents.

Very Poor
Traveller Type: family with young children
  : Absolutely awful. Arrived off a flight in the early hours of the morning .got to the hotel and told there wasn't a room for us. First it was the room was damaged then we were late ..even tho we checked that we could check in coming off our flight ..we were going to be put out on the street with a 10 Yr old at 3am in the morning ..eventually had to get a taxi home 2 hours away,at our own cost. I have tried to fight for compensation for this but the hotel is completely ignoring us ..this is not finished .disgusting behaviour for a hotel .maybe the papers would be interested in the story
  : Absolutely everything .no room. Disgusting behaviour by the person on duty. No help whatsoever.a very distressing situation with a child in the middle of the night

Very Poor
Traveller Type: young couple
  : Nothing. Do not book this place.
  : My booking was cancelled upon arrival ( midnight ), after being told,1 there was no booking2 there had been an accident and my booking was cancelled3 there was some damage and my room was cancelled.And many more lies told by the 'Manager', who was as unhelpful as could be. We were left stranded in Glasgow at midnight, with no assistance or interest from anyone connected with this hotel.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing. Do not book this place.
  : My booking was cancelled upon arrival ( midnight ), after being told,1 there was no booking2 there had been an accident and my booking was cancelled3 there was some damage and my room was cancelled.And many more lies told by the 'Manager', who was as unhelpful as could be. We were left stranded in Glasgow at midnight, with no assistance or interest from anyone connected with this hotel.

Very Poor
Traveller Type: Traveling as Couple
  : nothing
  : Booked and paid for hotel in May for overnight stay in November as we had early flight from Glasgow airport. On arrival at 10pm - late check in until midnight - the receptionist told us there was no room available. We were told there was some fire damage from a week ago and our room was effected. No reason why we hadnt been told in advance. There was no obvious fire damage and staff were unable to show us the damaged room when we asked for proof. They said they would sort out a refund but we would have to find somewhere else to stay. Not their problem! We eventually found another hotel and had to pay further costs. In the days and weeks that followed, there was no contact made by the Scotia Hotel to explain or apologise. NO refund was provided and despite my phone calls and emails they failed to assist in any way. Booking.com were largely unhelpful themselves, stating it was for us to resolve with the hotel. They even suggested we werent entitled to any refund as Scotia had told them we were a No Show. Incredible. Absolutely infuriated by the whole thing. Booking.com eventually refunded us for the second hotel we had to book. This was after lengthy correspondence back and forth. My advice - DO NOT BOOK A ROOM AT THE SCOTIA HOTEL!

Very Poor
Traveller Type: with friends
  : absolutely disgusted booked this trip months ago and arrived in Paisley to have no entry at hotel and no answer from phone. when a friend in Scotland finally got through a man answered to say that our room had been ‘damaged’ and we couldn’t stay. no prior notification no email phone call nothing we had to contact them to find out .. left with no room to stay in and full money was taken from my account with no

Very Poor
Traveller Type: Solo Traveler
  : Nothing
  : When I arrived was informed that the room was damaged and they had cancelled my booking and said they had refunded my money (I have not been able to check this yet).Very disappointed. Fortunately the nearby Travelodge had a room for less money

Very Poor
Traveller Type: solo traveller
  : Nothing
  : When I arrived was informed that the room was damaged and they had cancelled my booking and said they had refunded my money (I have not been able to check this yet).Very disappointed. Fortunately the nearby Travelodge had a room for less money

Very Poor
Traveller Type:
  : absolutely disgusted booked this trip months ago and arrived in Paisley to have no entry at hotel and no answer from phone. when a friend in Scotland finally got through a man answered to say that our room had been damaged and we couldnt stay. no prior notification no email phone call nothing we had to contact them to find out .. left with no room to stay in and full money was taken from my account with no