ORCHID HOTEL Epsom - Greater London Sure Collection by Best Western

Very Poor
Traveller Type: Solo Traveler
  : Its impossible to say as they cancelled my stay five days prior to the date.
  : While I understand maintenance needs to occur, and therefore potentially closing rooms, cancelling this close to the date is not acceptable, especially when the booking was made months ago. It gave very little time to look into alternatives - might I add no assistance was offered or compensation for this. Others who were cancelled were forced to then pay for more expensive accommodation elsewhere, which could have been avoided should better organisation have occurred. I have also been charged and still have no confirmation of when I will receive payment. Very disappointing.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler
  : it was convenient for visiting family and was good value for money

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Business Traveler

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Solo Traveler
  : Nice rooms and had a good rest

Very Good
Traveller Type: Traveling as Couple
  : The staff were friendly the food was lovely
  : It was cold in our room