Lochend Serviced Apartments

Very Poor
Traveller Type:
  : The location was good
  : We had booked the apartment and for 800 for one night we were expecting much better service.They did not inform us through a text or an email what apartment and what building. They left instructions on a wall but didn't notify us thats how it was going to be. When we get to the apartment, the door was opened and there was a key in the door, we thought someone was already inside, no one was insideThe heating was put on max heating but there was no heating, I've been cold all night and I'm struggling to sleep due to the temperature conditions. I phoned them about the WiFi and they interrupted me to tell me that they will fix it, its still not been sorted out.I felt very mistreated and unsafe, we left everything in the car even at night as we felt uncomfortable leaving our belongings, the keys that we took from the reception box, only one out of 4 work, the buzzer wasn't working, we had to go all the way downstairs to open a doorThe handles of one of the bedrooms was half off and we couldn't shut the door.When the staff member told us to leave as the cleaners were coming in, I told him that the apartment was unlocked and there was a key in the door, he said you must've forgotten to lock the door even though I just told him that's how we got there. The whole apartment was a shambles and I really feel dissatisfied and I feel like I've been falsely advertised. I want to take this matter further as they have falsely advertised this apartment and made me feel unsafe and uncomfortable, which should never be the case in any booking.

Very Good
Traveller Type:

Very Good
Traveller Type:

Wonderful
Traveller Type:
  : Car parking was good and easy to find
  : Small bedrooms

Very Good
Traveller Type: Family with Young Children
  : The property was in a very calm and clean Society. The bus transport to the city centre was very convenient.
  : Every thing was good just the cover of the blankets were very old and were not that clean. I requested a cot for the baby but havent received it.

Very Good
Traveller Type: Family with Young Children
  : Ideal location just outside city centre. Rooms are spacious, clean & handy essentials are provided, cereal, condiments etc.
  : A lot of noise from other people staying in the apartments, pressing wrong buzzer during early hours.