Waterfront Hotel

Poor
Traveller Type: young couple
  : Location was great and staff were lovely!
  : Myself & husband stayed at The Waterfront Hotel for my birthday over the weekend.The location is amazing. The staff were all really nice and friendly and so helpful. I think we spoke to the owner once and he was sweet and helpful to us. So for the staff I would like to give five stars!However, the room wasn’t the cleanest. It was clean but not if you are super fussy. We had long hair around the taps of the sink and in the bed which I just picked up and put in the bin, but I could see how that would put fussier people off.Everything was fine apart from the shower situation. We were told that there had been a problem with the shower on our floor but that it was getting fixed. It never got fixed and was ice cold.So we were told to use the shower on the floor above. This was an electric shower. It was either scorching or freezing and had barely any power, so to wash suds off and shampoo out was an issue. Also it was too small a room to get dry properly and change in to your clothes as there is literally barely elbow room and no hooks or places to hang anything. And the shower didn’t drain properly which made it dangerous and slippery if someone goes in after you.We thought we’d try the shower on the floor above that and it was freezing.The breakfast sort of redeemed the awful shower situation, as it was nice, a nice vibe in the breakfast rooms and the staff are lovely.After we discovered how bad the showering was, out of interest I looked on Booking.com at the place a few mins away with its own en-suite bathroom and it was only £10 more in price. My fault for not doing the research!I just saw the pictures and read the reviews and thought how lovely it looked.The decor is a bit dated but it adds to the charm. But the decor in the bathrooms is terrible. The one on the floor we stayed on had a curtain with a kitchen sink, old decorating materials and forgotten about stuff shoved behind it.The staff did clean the place as I witnessed that myself.

Wonderful
Traveller Type: young couple
  : Requested a room with a bath, which we got. Also, had a sea view which was lovely.Had eggs benedict for breakfast which were fantastic. - really enjoyed them. My husband had the full english which he said was good. However, just to point out that the photo of the full english on the breakfast menu shows 2 of everything, ie 2 eggs, 2 sausages, 2 baqcon etc. In fact, you only get one of each. Not a major problem but slightly misleading.
  : Bed mattres did not suit my back but everyone likes a different mattress, eg soft, firm.The carpet was frayed at the edges and the grouting in the bathroom was showing its age. Not a major issue but the carpet, bathroom tiles and lino are probably all due for an upgrade.

Fair
Traveller Type: solo traveller
  : It was quite and comfortable
  : Hot water was not available upstairs for shared bathroom

Very Poor
Traveller Type: young couple

Fair
Traveller Type: solo traveller
  : Friendly staff and location
  : There was no hot water … no gas.. had not been told on arrival.. discovered this whilst dying my hair so I had to wash it out with cold water

Disappointing
Traveller Type: solo traveller
  : The location and the breakfast
  : The shared bathroom on my floor (top floor) wasn't working properly and when it did work the temperature would go from scalding hot to freezing cold and the water pressure was very very poor. I had to use the bathroom on the floor below which was not much better. I left several messages to speak to the manager but they were never around and made no effort to contact me.

Very Good
Traveller Type: with friends
  : Good value for money and great location. Helpful staff who let us keep our bikes stored securely. Good breakfast.
  : The shared shower on 2nd floor is very small and cramped. Shared toilet doesn't have a washbasin.