Kintore Arms Hotel ‘A Bespoke Hotel’

Pleasant
Traveller Type: Family with Young Children
  : Location
  : No windows in either room. Bathrooms need to be updated. Fairly basic. Breakfast - cold buffet poor. Hot better. Staff a little harassed

Disappointing
Traveller Type: Family with Young Children
  : Not a lot.
  : Tiny bedrooms, very un dated. We had a new born baby and had a very long walk up the stairs to get to rooms on several trips. It wasnt the cleanest but was okay. Their was hot water. No breakfast in the morning as the oven wasnt working. Not the cheapest place iv stayed.

Pleasant
Traveller Type:
  : Size of room
  : Shower was a trickle, with no pressure at all. Bathroom in need of upgrade.

Very Poor
Traveller Type:
  : The hotel should not be marketed. It is in a bad state of repair. We were shown 6 rooms, all disgusting. Some rooms have no windows. There was mold in the bathroom We had no choice but to stay the first night but the place is not fit for human habitation
  : This was disgusting very dirty not fit for human habitation. We were shown 6 rooms some with no windows. Mold and dirty bathrooms, carpets filthy..

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : DirtyToilet seat brokenShower didnt workCold DatedMouldy

Poor
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : Location
  : Accommodation shoddy and truly requiring refurbishment

Pleasant
Traveller Type: Traveling as Couple
  : Breakfast
  : Dated room.. mouldy shower cubicle

Very Poor
Traveller Type: Traveling as Couple
  : First point - the dates of this review (above) are incorrect. The stay booked was one night - SATURDAY 9 DECEMBER, check out SUNDAY 10 DECEMBER.Nothing, the property was closed! No communication at all from Booking.com or the hotel! Hotel completely uncontactable on date of arrival and still is!
  : It was closed! Prepayment made to Booking.com on morning of check in date, has been debited from my credit card but is NOT being refunded. Booking.com advise they cannot assist any further because I did not contact them on check-in day! The fact that we were miles from home, standing in the rain outside a locked hotel and had to urgently find alternative accommodation doesnt seem to matter to Booking.com. The hotel was also still available on Booking.com on Saturday 9 December but had been removed by the next morning. It appears Booking.com were aware of the situation and would (or should!) have been aware of any bookings they had for that hotel. I had mistakenly thought that because they were such a well established, respectable company that it would not be an issue to contact them the next morning, How wrong I was!! Booking.com have totally washed their hands of this situation, although my contract was with them NOT the hotel, they have failed in the provision of the service I paid for, and they advise me to contact a hotel that is closed and not responding to any attempts of communication. Booking.com said they had contacted the hotel, but couldnt advise me how - not very helpful when they then advise me my only recourse is to contact an uncontactable hotel. I just wonder who is benefitting from the payment I made here? It is certainly not me - nearly 80 out of pocket for a service I did not receive. Totally unacceptable and very disappointing!!