Sunnydale

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Traveling as Couple
  : pool of water on arrival in bathroom, flakes of paint from ceiling on bedhead, asked for them to be sorted as we didn't want to loose our damage deposit for some thing we hadn't done. stayed in room approx 5 mins to unpack then went to enjoy blackpool. Got back to room after 7pm, room was freezing, tuned heating up. towel was in poor condition with dried toothpaste, soap or something. asked for it to be changed as was dirty. room didn't get any warmer so went to see owner who explained that the heating was already off, explained room was freezing, so she shouted at me and said she would turn it back on. Didn't get any warmer, but her son came to ask if everything was ok. Explained it wasn't getting any warmer, too cold to get undressed to go in shower even. He said it was 'fine' several times. As he was only 14 I asked for a responsible adult to come up to readdress the problem. Owner came up with franco on phone. Room was still freezing and we were thinking of leaving as nothing positive was happening. Franco was very understanding and said we could check out and he would refund us and not to forget to collect the damage deposit The guest house was due to undergo a refurbishment and the heating may be problematic.