Bank Top Farm Cottages

Disappointing
Traveller Type: Family with Young Children
  : Great location and nice host
  : Given a fold out bed with only a mattress topper, no mattress, so impossible to sleep on, wasn't a 4 bed property only a 3 bed so was slightly misled

Very Good
Traveller Type: Family with Young Children
  : Friendly staff HelpfulGorgeous views and recommendations really helped us make most of stay
  : Needed to be there longer ...only had 1 night

Fair
Traveller Type: Family with Young Children
  : Pleasant host. Fantastic views Tea, Coffee, biscuits and milk provided Proximity to Alton Towers
  : We had to thoroughly clean the property on arrival. We were informed immediately about a ladybird infestation in the kitchen, however this bothered us less than the overall state of the cottage. When we informed the host about this, she immediately provided us with a hoover and cleaning product and cloths. However this is not how we wanted to start our one night stay! The main bedroom carpet was particularly unclean and badly stained. The main bathroom was very tired, poor flooring and the shower needed cleaning out and the sealant needs replacing. The shower door does not close fully. The waste needs to be cleaned out as the water gathers too much in the shower tray. The downstairs toilet floor has excessive condensation. All the window ledges were covered in dead insects and cobwebs. The porch ceiling was covered in cobwebs full of dead insects. The television and stand was covered in dust. My bed sheet had what looked like blood stains on it. It would be good seeing as a travel cot was provided, if stair gates were provided as well. My husband spoke with the host before we left to inform her of our dismay and she has offered a 25% discount on another stay. However we think this is not good enough and feel that she owes us a refund to that value. Seeing as she provided a welcome package, surely she could have taken a look at her cottage and seen all that we had to deal with!

Wonderful
Traveller Type: Traveling as Couple
  : Stunning hilltop location, breathtaking views, parking at the door, spacious apartment, very well equipped with some nice touches (e.g. packet of biscuits, fresh milk), comfortable bed, plenty of storage space.
  : Needed to open a window as it was very warm, otherwise excellent