Cabbage Patch

Poor
Traveller Type: Traveling as Couple
  : it was very clean inside and out, the layout of the rooms were very good and the decor was very suitable for the age of the building. You have sky tv (some channels don't have signal ITV etc) but you have freeview for these channels. The internet is basic and low speed but i would put that to the remote location of the property. The bathroom was clean and shower was good (is missing a part which im guessing is a handle, so took a little while to work out how to turn it on).
  : The bed is the worst thing i have ever tried to sleep on, i spent 2.5 nights of my stay sleeping on the sofa cushions on the floor as there is zero support from the mattress, two people on this double bed just roll into the middles and the springs just dig into you, both myself and partner have very little sleep due to discomfort. Which was really bad and a true shame, as you can tell money has been spent in the overall property. We messaged using the booking com messaging service at 6:30am after the first night (saturday morning)to explain the issue with the mattress, but didn't hear back from the company until 3:50pm on the monday after our stay which was a voicemail, saying that the mattress was pointed out to maintanence and if we would like to follow this up to drop them a call. Which i did, explain to the property customer support the issue and they were fully understanding and said "a bed is one of the key things in anyone stay" after asking for a spot of compensation as this isn't a cheap stay, the agent was again understanding and said they would pass it onto the property owner. Since then things have just gone bad to worse, didn't hear from the the following day so called back up, needed to explain everything again and once again agent was understanding and said they would get back in touch in a few hours after chasing owner...we heard nothing back so ran the following day to be told a email was sent to me regarding the outcome. In a nut shell "a mattress is personal preference and they deem nothing is wrong with it so no refund of any kind will be made" but ask for photos, im unsure what a photo of a mattress is going to prove as it looks normal until you sit on it, the fact i messaged after the first night wasn't good enough proof either. AVOID if you want a good night sleep!

Very Good
Traveller Type: Business Traveler