Tan y Gaer

Pleasant
Traveller Type: Business Traveler
  : Location
  : Bland!

Disappointing
Traveller Type: Family with Young Children
  : When we reported the broken lock on the main bathroom door to the guy who came to maintain the pool and hot tub, he very quickly added a lock for us.* location is good - convenient for Aberystwyth and other local attractions. Close to the village shop and to a nice walk along the river.* Sauna was working and very nice.* Gas BBQ is a great addition.* Washing machine, tumble dryer and dish washer were really useful.* Air hockey in the games room was good fun.* There are some nice complimentary toiletries provided.* The bungalow is nice and spacious and the decor in the rooms is pleasant. We enjoyed the reclining sofa chairs. From having now read other reviews, I think the decor has been updated since previous comments were made. There are blinds and curtains in the bedrooms so the rooms were not too light at night time.
  : * Property is advertised as a 5 bed property but it wasn't clear on arrival which was the sofa bed and there was no bedding for it anyway. In the booking details it doesn't state that we have to request bedding for the 5th bedroom, and this did disrupt our planned sleeping arrangements.* The pool room leaks when it rains. We had to move the seats and table around as we were getting wet indoors.* The hot tub and pool were not clean when we arrived, with the hot tub a particularly disgusting colour. However someone did arrive and sorted that an hour or so after our arrival* There was a hole in the swimming pool which the owner later told me he was already aware of as he informed me a previous guest had made it with a knife. We were unaware of the hole on arrival and were told by the maintenance guy to fill the water up to the correct level, but of course it leaked and the weight of the escaping water caused the lining of the pool to fall off of sides of pool.* The leak meant we couldn't get the water level high enough to go through the filter; this meant the pool was unheated and unfiltered for the duration of our stay. On reading the previous occupant's review, it seems this was the same for their stay too.* We reported the situation to the maintenance guy on the Monday but heard nothing further. Concerned that the pool wouldn't be fixed for the next occupants either, and unhappy with the H&S aspect of the water, (which got very green during our stay despite us using the pool cover) we reported the situation to the local authority. After an officer from the LA got in touch with the owner he arrived (on the Thursday) to apologise and inform us that someone would be coming out to fix the pool, the following day after we left. He offered us a discount on our next booking by way of an apology, I informed him that we wouldn't be back.