İstanbul Airport Durusu Club Hotel

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller
  : The Durusu Club is one of the closest hotels to the New Istanbul Airport. It is about a 10 EUR taxi ride and far far less expensive than the options available at the airport. I basically took a long nap here in between flights and found everything very satisfactory. In fact I'd love to go back later this week but it appears to be full.
  : Everything was fine. Only sorry that my stay was so short that I had no chance to try the breakfast.

Very Poor
Traveller Type: family with young children
  : The location.
  : We were escorted by three armed guards to our room and a staff member. We were also questioned by the guards. When asked what is going on we were told some nan was on the property-the experience was unsettling.Once we got in our we noticed the room smelled of smoke which triggered an asthma attack. We were afraid to open the window due to the situation .The shower head was broken, there are no pillows for my son’ bed , the springs on the bed were all broken as well and there seemed to be no recourse to resolve our problem as the manager spoke little English and gave us minimalist responses.We sent a complaint to Bookings.com who we booked with but got no response or indication that they received the complaint.Upon returning we tried calling the hotel through Booking.com with their interpreter.The hotel refused to return our funds or address our complaint.Booking.com also said there was no recourse for us.We think this is unacceptable-no one should have to stay under these conditions.Don’t book this hotel or use Booking.com!!!

Very Poor
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : the natural beauty!
  : Some areas of the hotel were not even cleaned. the restaurant bathrooms were always dirty!