Mercure Istanbul Umraniye

Wonderful
Traveller Type: Business Traveler
  : Nice and very comfortable rooms
  : Breakfast could be better , not to much choice .

Poor
Traveller Type: Business Traveler

Poor
Traveller Type:
  : Didnt like to be honest at all. Hotel is very old, but breakfast was excellent. Food was something near with decent. Didnt like staff at all. Rooms were terrible, we ordered deluxe standard rooms but when we entered, there was a terrible smell inside all of the rooms. Moreover, it was unbelievable stuffy, air conditioner worked badly. Even the lux rooms were not like the lux. The only plus was the view from the balcony. Moreover, they seriously placed plastic cups in a lux number. The cost was not even near to the truth with the rooms cleaning or comfort. Now I will talk about the lie of the big man that welcomed us. When we didnt like our rooms we wanted our money back but he refused referring to the Booking rules. I called Booking later on that night and they said me that they dont take any responsibility for the hotel and hotel must make a refund if guests did not like the rooms and the rooms in the Booking and in the hotel are different. Moreover, we were forced to change our rooms to lux rooms making our 2-day stay into 1 day stay because of their costs. Before the check-in date, I called the hotel and asked them to make a reservation from 2-4th August if its possible because I made it from 2-3th in Booking, they said okay, we will do it, but when I came to the hotel, the receptionist didnt have any idea. The only positive thing was breakfast, I really liked it, it was very delicious.
  : Didnt like to be honest at all. Hotel is very old, but breakfast was excellent. Food was something near with decent. Didnt like staff at all. Rooms were terrible, we ordered deluxe standard rooms but when we entered, there was a terrible smell inside all of the rooms. Moreover, it was unbelievable stuffy, air conditioner worked badly. Even the lux rooms were not like the lux. The only plus was the view from the balcony. Moreover, they seriously placed plastic cups in a lux number. The cost was not even near to the truth with the rooms cleaning or comfort. Now I will talk about the lie of the big man that welcomed us. When we didnt like our rooms we wanted our money back but he refused referring to the Booking rules. I called Booking later on that night and they said me that they dont take any responsibility for the hotel and hotel must make a refund if guests did not like the rooms and the rooms in the Booking and in the hotel are different. Moreover, we were forced to change our rooms to lux rooms making our 2-day stay into 1 day stay because of their costs. Before the check-in date, I called the hotel and asked them to make a reservation from 2-4th August if its possible because I made it from 2-3th in Booking, they said okay, we will do it, but when I came to the hotel, the receptionist didnt have any idea. The only positive thing was breakfast, I really liked it, it was very delicious.

Disappointing
Traveller Type: Solo Traveler
  : The location is in walking distance to the hospitals, which is very convenient.
  : The biggest issue: The food is expensive yet not very good--even so, the manager told me that it was a "problem" that I was ordering food to my room from a delivery service! That kind of directive is totally new to my experience. There were also lot of other problems. My room was pretty cramped, and not very well designed in terms of space. (It was a very oddly shaped room that had lots of dead, unusable space.) The lamp on the desk had a broken wire that was bandaged with electrical tape; nonetheless, it shorted out and almost shocked me when I tried to turn it on. The hammams in the spa area were not functional. The towels offered in the spa area are basically thin rags. The front desk person was not willing to help me in calling a pharmacy to order some medications (I don't speak Turkish). He told me to just visit the pharmacy myself. The laundry service was overpriced. The coffee machine was erratic in the breakfast room. The electricity went out one morning. The water was shut off for one evening. The breakfast, besides being not very good, had very odd selections. The most extensive part of the breakfast is the salad bar/olive bar--who wants to eat salad and olives for breakfast? The hot dishes were sometimes not very hot. (The containers used to serve the hot dishes had broken hinges and wouldn't stay open unless you held it open with one hand...making it difficult to serve yourself.) The air conditioning is quirky--sometimes setting the A/C at 23 degrees makes the room cooler than setting it at 19 degrees... There were advertisements in my room. I had to pay for my entire 2-week stay in advance, and could not make it shorter without losing money. (I should have recognized this as a red flag.) I am probably forgetting other things. I go to Istanbul several times a year, but I will never stay here again, despite the convenient location. The hotel is designed to meet only the minimum standard of acceptability.

Poor
Traveller Type: Traveling as Couple
  : Nothing
  : Nothing

Disappointing
Traveller Type: Business Traveler
  : Clean
  : The room was very hot. Insulation and air conditioning system very unsuccessful

Very Good
Traveller Type: Business Traveler