IC Hotels Santai Family Resort - Kids Concept

Wonderful
Traveller Type: Family with Young Children
  : The food , activities, waterpark , the staff
  : They dont have exchange office and they dont have ATM machine

Pleasant
Traveller Type: Family with Young Children
  : The location is good! The same as most hotels at this region.
  : The hotel is laid out very inconveniently. You always have to wait a long time for elevators or walk up stairs. The food doesn't look bad, but almost everything is not tasty. I didn't like the kitchen at all. There were no sockets in the room. only those with lamps stuck into them. You take out the lamp and are left without light, so you can charge your phone. Very strange. The shower equipment was old and broken. And the price, of course. 330 per night was not worth it at all. I've been to hotels of a significantly higher level for half the price.

Very Good
Traveller Type: Business Traveler
  : Cats in the restaurant

Fair
Traveller Type: Family with Young Children
  : Good location, almost all meals from the Turkish cuisine were also good, convenient arrangements
  : The sanitation/hygiene is the major issue for this resort. You can see that it is a historical issue for this venue dating way back in years (just see the reviews and you will see that many people reflected on that and experienced the problem). We had a horrible experience with our daughter getting sick (she vomited around 9 times) in couple of hours and had to be hospitalized, which ended up with additional EUR 2,000 fee from the hospital that we had to pay straight ahead, otherwise there was no admission. There were other 8 kids on the same day with similar symptoms queuing with us at the hotel for the doctor's observation and more on other days. The doctors at the hospital said that it was most likely because of the water in the pool. Of course we were very disappointed with our daughter suffering for around 3 days before she started to get better and 3 days of our holiday being completely ruined. But the Manager's response was the most customer unfriendly. First of all, he didn't even apologize, neither did they check on us when we were at the hospital because of their omission. The only thing he kept repeating to us that it was a "normal" holiday disease and situation in Turkey hotels (and it is not, as we never had such experience with other hotels, including in Antalya), and that they check the pools regularly (here he cheats, as they don't check them all at once, but rather one day they check one, the other time they check - it is another and so on. I think they have around 7, which means that it takes quite some time for the pools to be properly maintained from hygiene point of view, given the heat, and the amount of people using the pools there is quite some time for the infectious microorganisms to start multiplying enough to affect the customers. Similarly we got horribly smelly (vomiting strong smelly) pillows, which we asked to be replaced.