Ramada by Wyndham Tekirdağ

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type:
  : The hotel was mainly clean and the rooms were clean and comfortable. The day staff and management are good. The pool spa area is good. Buffet breakfast is good with something for everyone. The city is not a tourist area. The Thursday local market is fantastic. Takes over the city centre to near the sea front.
  : We had an evening meal in the hotel restaurant Panora, we waited for over 20 minutes for 4 simple drinks. We could see the restaurant staff sitting in the other hotel restaurant, drinking water, and snacking, chatting. I had to go to the other restaurant and ask for our drinks on 2 occasions. One of the waiters got up and bought our drinks. When the food arrived, it was just warm. My pizza was burnt and hard. I asked to see the manager. Again, asking twice, he arrived. I told him about our experience and how it was not acceptable to have staff who acted like 1st day staff, in a 5 star hotel, to have sight of the staff sitting down, no staff in on the restaurant floor is not what we expect. The standard of food for a 5 star hotel was shocking and poor quality. They brought 2 cheese cakes we ordered to our table, which were of cheap poor quality. I complained to the manager again and said I would talk to the day managers. This I did. The day manager took notes and went to see a senior manager and met up with me again and said they had taken on board my concerns and were very apologetic. He offered us a free meal in the restaurant as a way of an apology. I turned down this offer due to the standard of food not being good. We did accept a breakfast each to be fair. The bedroom walls are very thin and you can hear the other rooms TVs and hear their voices at times. The indoor pool in the SPA area has black mould spots on the edge and middle of the pool ceiling. The bed quilt we had was old. It was breaking up. Won't be going back. Not value for money at all