Crowne Plaza Bratislava an IHG Hotel

Wonderful
Traveller Type: Business Traveler
  : Nice clean hotel &The employees are very respectful
  : Everything is excellent except the air conditioning was not cold, even if I set the temperature to 16 it would still not be cold!

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Business Traveler
  : - When i arrived Pavel at the reception took all my data and made a pre-reservation for my journey. After he said that I should return back at 12-00 because the check-in before is not possible.Once I returned back around 12-00 and stayed in a lobby Pavel not only didn`t call me even if he passed 2-3 times in front of me (1 meter) but also forgot about me and that I did booking.After an additional 1 hour of waiting I was ready to go to another hotel, but decided to double-check with Pavel.HE DIDN'T recognize me (With 400 euro already pre-paid) me and said that i` couldn`t make a check-in now and that I should wait an additional 3 hours! WOW!Fortunately, Anna jumped in (probably she noticed that I was quite unhappy) and solved everything.I would like to put this hotel 9\10 starts, but my check-in experience was one of the worst that I have ever had!Except for the STRANGE behavior on the reception, I would like to highlight:- Amazing and clear room. My room was cleaner each day! Very fast and very professional.- In the room you will find everything that you need: iron, Tea, coffee, towels, bathrobe.- Nice GYM on the 1st floor- Also highly recommend you try Thai massage. That was a nice experience.- The position of the hotel is super strategic. Everything is around you. Shops, pubs, restaurants.
  : - When i arrived Pavel at the reception took all my data and made a pre-reservation for my journey. After he said that I should return back at 12-00 because the check-in before is not possible.Once I returned back around 12-00 and stayed in a lobby Pavel not only didn`t call me even if he passed 2-3 times in front of me (1 meter) but also forgot about me and that I did booking.After an additional 1 hour of waiting I was ready to go to another hotel, but decided to double-check with Pavel.HE DIDN'T recognize me (With 400 euro already pre-paid) me and said that i` couldn`t make a check-in now and that I should wait an additional 3 hours! WOW!Fortunately, Anna jumped in (probably she noticed that I was quite unhappy) and solved everything.I would like to put this hotel 9\10 starts, but my check-in experience was one of the worst that I have ever had!Except for the STRANGE behavior on the reception, I would like to highlight:- Amazing and clear room. My room was cleaner each day! Very fast and very professional.- In the room you will find everything that you need: iron, Tea, coffee, towels, bathrobe.- Nice GYM on the 1st floor- Also highly recommend you try Thai massage. That was a nice experience.- The position of the hotel is super strategic. Everything is around you. Shops, pubs, restaurants.

Wonderful
Traveller Type: Business Traveler
  : Convenience, location, conference facilities
  : No response (positive or negative) to my early check in request

Very Good
Traveller Type: Solo Traveler