Vinha Boutique Hotel

Very Good
Traveller Type: review category business travellers
  : well appointed,pristine condition and great setting with beautiful gardens
  : the bath in my bedroom was not expected and took away space that could be used for a desk.The mirrors in the bathroom were installed to cater for the slope of the roof and resulted in a configuration that was impractical

Wonderful
Traveller Type: young couple

Good
Traveller Type: group

Wonderful
Traveller Type: young couple
  : The overall feel of the hotel and friendliness of the staff. Great views over the river.
  : A little far out of the centre of Porto so you must expect a 15/20 minute taxi journey to get into the town centre.

Wonderful
Traveller Type: young couple
  : Fantastic hotel, amazing decor and a fabulous restaurant.
  : Had to take a taxi to get anywhere.

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple

Disappointing
Traveller Type: young couple
  : The building and setting is stunning, design inside and out is beautiful, and several very nice staff. We didn’t get a chance to eat at the main restaurant as they were fully booked but we ate at the bar which served fantastic food and had an amazing bartender. Various small details that they’ve nailed, from Reidel drinking glasses in the room to Jo Malone amenities. They’ve clearly put a lot of effort into ensuring many aspects are perfect so it’s a shame they’ve let us down on some of the most basic expectations of a hotel. They’ve honestly got the potential to be an amazing world-renowned hotel so hopefully they’ll get there at some point.
  : First, we were unable to sleep as our room was very hot with a faulty aircon for two out of three nights. Someone was called to the room but was unable to resolve the issue. They offered to move us to another room, but then they advised that the other room was experiencing the same issue. They called in a technician the next day who was able to resolve the issue; however, the issue was back on our third night. This led to a highly disruptive stay and prevented us from getting adequate rest. Based on other reviews, cooling seems to be a known issue so it’s quite disappointing that a hotel of this calibre hasn’t done anything to appropriately address the problem.Second, the hotel has a gated entrance and they do not always answer the intercom. The gate is located a decent walk down a steep slope to the lobby so it’s really quite inconvenient to be stuck at the top.Third, they offer coffee and tea facilities in the room but tried to charge 10 euros for us to get any milk or cream. Two phone calls and a visit to reception later and there was still no budging on this insanity. Worth noting too that the lady we were speaking with was extremely rude. I believe the manager overheard some of these discussions and later called to apologise and offered to resolve the issue, which was most appreciated, but the whole ordeal was very odd.Fourth, there is a lack of basic customer care and focus that you’d expect from a 5 star hotel. Given our poor experience, you might expect they’d be interested in hearing out our concerns. Many hotels might comp something off our F&B bill as a gesture given we came to a hotel to sleep and weren’t able to do so. They offered us a free cocktail at their bar during a FUTURE stay. Thought this was quite poor form given they had given us no reason to return.