Sheraton Porto Hotel & Spa

Very Good
Traveller Type: Solo Traveler
  : Usually the use of spa in all Sheraton hotels i stayed so far was for free. But in this Sheraton was not and we had to take a treatment or pay additional fee. This is very strange why we have to take a room in spa hotel if the facility is not for free.

Very Good
Traveller Type: Traveling as Couple
  : Specious rooms, good breakfast. Hotel is in the pouch area. Very cooperative staff.
  : Hotel s not in center, Good choose of food but some of the food was like icing cold. One cant enjoy cold scrambled eggs and cold sausages.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Infrastructures were astounding. Nice location. Hotel was clean. I mad a special request for glasses and a bucket with ice and they took it to the room and were very nice about it. Staff was mostly nice and thoughtfull, with the exception of the situation that I'm describing bellow.
  : Only thing that left me a bit disconcerted was a situation that happened with the breakfast.When I got to the hotel, I was greeted and taken into the reception. I was informed in what floor I was staying at, room no., etc., and also the fact that I would have a complementary breakfast on the next day, between 07:00 and 11:00.So, on the next day, we came down for breakfast. When we got to the breakfast room, there was no greeter there, so we waited for him. When he came, we informed him our room no. and he showed us to a table.We ate and, as we're about to leave the breakfast room, the greeter came to us and informed us that our breakfast was not included in our reservation.I told him I would pay whatever there was to pay, but that I was informed when I arrived that breakfast was indeed included,. Nonetheless, I was still available top pay whatever. The worker then proceeds to take us to reception, but in a very passive agressive manner, as if I was trying to sneak a free breakfast or something like that, when I already told him that I would pay whatever I needed to pay.He then proceeded to blame is co-worker for telling me that I had a free breakfast: "I have to confirm with my colleague because I have no idea what went through is head to tell you that you had breakfast included." All his speech and way of handling this situation was very passive agressive, again, as if I was trying to pull off something sketchy.Me, who was super discontent with the way that I was being treated, and having already told him several times that I would pay whatever I needed to pay, said one last time: "Sir, either you charge me or you don't." He decided to not charge me but in a very "We're gonna let this one slide" type of way.So in the end, I did not pay for the breakfast. But I'm left with this situation, that I was treated like a child or a scammer.