Pestana Palácio do Freixo - Pousada & National Monument

Good
Traveller Type: Traveling as Couple
  : Location was fab. The pool was good. Room was good size.
  : A bit disjointed regards to bar location etc. when we were staying they were setting up for a big event so was very busy, noisy & often not easy to negotiate your way around big pieces of stage & sound equipment. Might have been wise to inform people that that was going on before we booked.

Very Good
Traveller Type:

Fair
Traveller Type: Traveling as Couple
  : Gorgeous building in fabulous location. Hotel clean and comfortable but rooms are tired especially bathrooms which are far from 5 star - we had a superior room and the bathroom was very outdated - mould in tiles in bath etc. staff nice in general especially around pool and breakfast which were both superb.
  : Dated room particularly bathroom with mould around bath tiles - not 5 star at all! All needs updating. Also issue regarding transfer from airport that was a no show and weve been charged 45 euros for! Uber is 13! I have contacted the hotel Manager Rafael Furao and still awaiting a reply/acknowledgement- it seems crazy and exceptionally poor service to argue with a guest about a 45 taxi fare - we are reluctant to return because of this - the a customer service is lacking in sophistication. We have spent over 1000 euros in 4 days - which was expected - but very disappointing having to argue about a taxi that didnt show up! Poor.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Location on the Douro river was great. Outdoor pool area was nice with plenty of loungers.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Breakfast was excellent! I loved the location.
  : When we did the check in they said to us that they were giving us an upgraded but the room was not an upgraded at all, it was almost without windows, very little windows ! We complain about the room and than we moved to a very nice one!

Wonderful
Traveller Type: Solo Traveler
  : Breakfast is a limited affair.
  : In a prestigious hotel, Five Star affair, you expect a white linen table cloth and a linen napkin. You receive a cheap black table and a tiny plastic napkin. I discussed this with the management, then I received a linen napkin but but not starched. However, the staff was very well trained and very professional. Something is missing in a Star Hotel. On my departure, I asked for a taxi to be ready at 11:30. The attendant took quite long to produce the invoice. There was not door man around and the attendant proceeded himself to bring my luggage from the second building via two separate elevators to the fourth floor, then up a stairs to the fifth floor. A waste of time. Then, I was waiting for my taxi for another 25 minutes. It was a trying time. At a Five Star Hotel, this should not happen. Secondly, clients were not dressed for this event. I was embarrassed. They should provide a dress code accordingly. Otfried Keller Mrkeller888@gmail.com

Very Good
Traveller Type: Traveling as Couple
  : Staff were excellent, food, dedicated car parking
  : Room was dated and in need of repair

Pleasant
Traveller Type: Solo Traveler
  : Nice room very quiet but view of an outbuilding warehouse type to ing - Location secluded but a fair distance from town - a touch isolated Nice breakfast
  : Poor staff service - it was no better than an average hotel . I expected high service at this price point.