Sweet Almirante by Homing

Poor
Traveller Type: Business Traveler
  : Apartment size is good, as well as bathroom and kitchen facilities. We liked that the apartment has balcony and it is close to the metro station.
  : We travel a lot and have a lot of experience with renting apartments, but this is the first time that this unpleasant situation happened to us: - Before arriving in Lisbon, the host sent a huge number of emails. Through all the emails, they were protecting themselves. I answered all emails and gave detailed information, but they didn't seem to communicate with each other. They contacted me on WhatsApp and I sent detailed information about our arrival there again. Although we followed the instructions exactly, there was no one at the location to meet us and we could not reach them by phone. After 50 minutes, a gentleman came and brought the key to the apartment. - The sofa bed was broken and he said that the master would fix it. When we returned from the walk, part of it was repaired, but the sofa was not suitable for sleeping. - The apartment is registered as accommodation for 4 people, it is only for two, because the sofa bed is not functional, and even if it was working, two people could not sleep on it - We called them by phone, they never called us back, we spent around 50 euros in roaming on calls without any effect - We wrote an email with a detailed explanation of the problem and a request to return part of the money, they did not respond to it either. No one showed up until the end of our stay nor did they ever replay to our e-mail. - It is hard to believe that hospitality company working in tourism is so unprofessional, useless and has no interest in their guests after the payment is done. The only way to contact the company is through dispatch center, and it seems that nobody there communicates between each other and nobody cares to communicate with the guest. Also, lack of higher management involvement in delicate situations is scandalous.