GuestReady - Minimalist Studio in Downtown Lisbon

Good
Traveller Type: Business Traveler
  : The location is good and if you are not spending too much time inside, it''s cool. The appartment has needed cuttlery, hair dryer, iron etc. which is good.
  : It is a bit of a small studio, and it's not recomendable for more than two persons. You need to enter the check in time and some details over external website, so it could come to a confusion, and we have waited for 2 hours to get the keys, even if we agrees upon the early check in over messages.

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : The location was good. The staff (only online) were nice and responsive
  : The quality of the apartment was not good. Mold in the kitchen and bathroom. Sewer system not properly done. Smells comes out of the bathroom all the time (specifically the shower). Bed super uncomfortable and very very basic kitchenware

Very Good
Traveller Type:

Very Good
Traveller Type:
  : -Thoroughly cleaned from top to bottom- Complete amenities. The room has everything you could possibly need for a short trip.- Super easy check in and check out process.- Free wine
  : The location. If you are travelling with a women-only group, STAY SOMEPLACE ELSE. To get there from the Anjos Metro, google map will tell you to take these stairs up a hill as a shortcut. DO NOT DO THIS. We made this mistake in the first day and found out there are homeless people who take shelters on the top of these stairs which is located almost in front of the property (theres no way you could see them from below, so we didnt know) and it felt like we were trespassing. They were staring at us really hard as we walked by and at this point we felt it was still fine. However, later that night when we returned to the property, we tried taking the long way round to avoid bothering them and they CATCALLED us from up the stairs. This experience made us feel intense and nervous everyday we were walking back to the property especially when we are returning late at night. It was just not worth it.I still give this property a good rating because this is not in anyway the propertys fault. The studio was still nice and comfortable and may be worth your while if you have a guy travelling with you.

Pleasant
Traveller Type:

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : The appartment was beautiful and really clean and the equipment was 2-3 stars hotel. But.... All of the rest of the experience was AWFUL.
  : We arrived, I was with my underage brother, and the code for the padlock wasn't working. I call the customer service.1. The first customer service worker said she would help, but later on her collegue told us she didn't. She even read the email I received like I couldn't read, when I was explaining in detail that this specific email that I read was not helpful as THE CODE wasn't working. She said "Wait, I'm sending someone." Great. We wait, we wait... No one.2. The second didn't help AT ALL and he just told us "to wait". So... We waited . I warned that my battery was getting low. When time passed and noone was coming, we called back.3. The third one was rude. If anyone can listen back the audio record of our call would be mindblown by the lack of clarity and honesty the worker was displaying. He wouldn't even answer my simple question like "is, in the ENTIRE COMPANY, only ONE worker allowed to do a new code?" (he finally answered after I repeated the question that "no, but it will be this very specific collegue that will do it".... I swear I wanted to sceam). I asked to speak to a manager, in my best Karen voice. He just told me to stop the call to preserve my battery and to wait. I asked "wait for what ?". "For the collegue to see my note"..............4. The fourth one was okay, he was kinda in charge of the three other non-helpful and lying customer services workers.We understood that GuestReady is just another big corporation robbing and destroying the housing market to have in display overpriced houses with a customer service relocated to avoid paying people decently. It is bad, immoral, and for the fact I had to be stuck in Lisbon with a MINOR without ANYONE willing neither to help or to understand our problem, I will do my best to not recommand this company to my friends here and outside of Portugal.Oh : it took 4 CODES to open the lock and more than an hour.

Pleasant
Traveller Type:
  : Neat apartment near the metro. It is possible to store and prepare food.
  : We lived on the first floor and were afraid to open the windows at night in this area because there were no bars on them. So an air conditioner would be very helpful. We were also given access to Wi-Fi only upon request, although it would have been more convenient to post the information in a prominent place or send it in advance.

Disappointing
Traveller Type:
  : I liked the location of the place, despite the street it self not being very welcoming with a nearby houses not very good looking.
  : I did not like various things about the place. First of all, when we arrived, we've started noticing things that were damaged or not working such as a wooden panel below the kitchen sink, one of the two fans was not working (they acknowledge with me that they knew about it but if that is the case why not just remove the fan?) and a blindfold not working as well, making it difficult to get sunlight into the room. Not only that, we just had 1 fork and the bathroom was smelly. An employee went to the room while we were still there to check everything, but that should have been before our stay, or on arrival of the guesses. He kinda that suggested that there was no problem since he had the keys and could enter to the room either we were there or not, making me uncomfortable to know that and that he suggested that.