Szerokie Wody Sea & Sand Ustka

Wonderful
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler
  : perfect location!
  : nothing

Very Poor
Traveller Type: Family with Young Children
  : We didn't really enjoy our stay as it was cut short after the first night when my son felt sick and was admitted to the hospital. Breakfast was served until 10.30, but when I arrived at that time (I have a mobility problem and as a disabled person who uses walker/weelchair to move around I found extremely difficult to move in crowded areas this is the reason why I usually arrive at the very last moment, when the breakfast room is less busy, and this never was an issue during my holidays in various locations) at the Szerokie Wody I was approached by the waiter and informed that the breakfast is closed however I will be allowed to stay this time. I found it really upsetting and unpleasant!Out of the three nights booked, I only stayed one because my son was admitted to the hospital, where I was staying with him. This was an extremely difficult time for me and very stressful indeed. In these circumstances, I contacted Szerokie Wody from the hospital, explained the situation, and asked if it was possible to cancel my stay and refund the last night. I was refused and explained that the hotel pays commission to booking.com, and due to this, they can not afford to refund my money. I had a really bad experience there and no sympathy or understanding from the hotel management. I am very disappointed, and I deeply regret my choice. If I booked elsewhere, I might be treated differently with dignity and understanding.