PURO Poznań Stare Miasto

Poor
Traveller Type: Family with Young Children
  : The decor of the hotel is quite nice, modern and clean.The location is good.
  : This hotel should have never been given 4 stars. The AC does not work. The standard room is really small. We were upgraded to a bigger room due to our AC not working, but then it did not work in the other room either. In the end, we were given a fan to keep us cool... We had such a poor sleep due to the noise the fan was making all night, plus we had to keep our window open, so random shouting of drunk people kept on waking us up. The temperatures during the day were around 30 degrees, and one of the staff members told us that the AC couldn't keep up... I have not experienced this before. We received 2 complimentary drinks at the bar, but by the time we were able to cool down, we were absolutely exhausted and did not use these.The staff team was mostly helpful and apologetic about the situation. However, one staff member- Weronika, showed quite a poor attitude and kept on trying to gaslight us into believing that the AC was working when it clearly was not. Her responses were often short and arrogant. I am sure this is not the representation the hotel would like.Most of the things are being controlled by a tablet in the room, including the main light. The tablet does not switch off, so you can see it all night. There is a camera on the tablet as well. I'm not sure how safe this is. We did not purchase breakfast at the hotel as there are plenty of interesting places to eat around and much cheaper than the price at the hotel. We will not be staying in PURO again. If you are heading there in the summer, good luck to you!

Very Good
Traveller Type: Traveling as Couple
  : Overall very good experience. However, one exception is the cigarettes smoking. The ashtray is situated right at the main entrance to the hotel which makes all smokers concentrate in the place where everybody has to come in and out. It is very unpleasant. Also, there is nice garden/patio in the hotel which is totally dedicated to smoking tables. It makes it impossible for non-smokers to enjoy this nice location. Please redesign the space to smokers.
  : Please redesign the space to smokers. There is not way to avoid spending time in the smoke filled area.

Wonderful
Traveller Type: Traveling as Couple
  : The location and the rooms were great - and the wonderful patio! We loved the guided city tour on Saturday