Villa Valkenburg

Very Good
Traveller Type: Traveling as Couple
  : Kort in centrum

Pleasant
Traveller Type: Traveling as Couple
  : The location is excellent, a few minutes walk to the centre. The room was comfortable and bathroom facilities very good. Great breakfast and the lady organising the breakfast area was exceptionally friendly and organised.
  : We were told we would receive a digital key, which never happened. We had to go to another hotel, a 15 minute walk away. There, the receptionist was very helpful but informed us that the digital key system was not up and running!? Pay attention where you park your car as we received a parking ticket when we parked our car in front of the villa. Park at the rear of the villa!!

Good
Traveller Type: Traveling as Couple
  : - The building itself is gorgeous! - Everything was clean and looked after - The room was as described - The location is perfect for visiting the center - Free parking on location is great! - Breakfast was fresh and included in the price
  : - The bathroom had a glass door didn't fully close or lock. What happens in the bathroom should stay in the bathroom... - The self check-in process is unnecessarily complex and the information provided is outdated and cluttered: Upon booking I received several separate e-mails with instructions for the check-in (check-in through a guess portal, donwnload an application on my phone, and wait for a digital key that would be made available in the app). No digital key was received, and upon communication with the client service I was informed that this information is outdated and no digital key is needed. Upon arrival at the hotel, there is not reception desk. Through another self check-in tablet on the location, I had to fill in a reservation code from the guest portal to access my reservation. Then too, it appeared that I couldn't proceed with the check-in because my payment wasn't processed. I had to contact the client service multiple times to get things sorted (to be fair, the client service was easy to reach and friendly). A four-star hotel is more than a room, it is also about hospitality. The latter is simply not present due to the decision to incorporate such self check-in system and not provide up-to-date information regarding its use.

Pleasant
Traveller Type: Traveling as Couple
  : Room and separate bathroom are spacious, high ceilings and big windows
  : Online check in system didnt work. Had to download an app to get access to a mobile key. This didnt work. Reception told me - when calling- oh we dont use this systemHeating didnt work- guy who had control of the system didnt pick up his phone- we received a mobile heater after calling.