Royal Casino SPA & Hotel Resort

Poor
Traveller Type:
  : Liked that the room was spacious, beds were comfy and the hotel was quiet but we stayed there from Monday to Wednesday so unable to be 100% certain about it. Maybe nightclubs sound can be a problem.
  : Had a room with breakfast included and with GYM + SPA Access . Came out that they had magically changed the offer one month before our visit without letting us know that there is no SPA nor breakfast included in our stay. (we booked the stay in August and by their information they changed it in September, wild right:) The breakfast prices are pretty expensive. The rooms were dusty, one of the friends got allergic reaction because of it. Water supply was only for 2 people in a 5 person room. The carpets were dirty and the TV was playing weirdly, had to reconnect the antenna to see clear picture. The AC in the room didn't work at all. Even though we were promised to have a free SPA access we figured to still give it a try because we SPECIALLY wanted to have a SPA in our hotel so some of us went to SPA and discovered that the water in the pool and jacuzzi were both unbearably cold. Only ONE sauna worked which was steam sauna, they wanted to charge 30 per person for that which sounds like a scam to me. We gave the deposit money of 200 to the receptionist and when checking-out we were pretty much told ''good-bye'' without even asking or saying anything about the deposit money so we had to tell them that we would like our deposit money back as well and they were like oh yes sure - like.. if we wouldn't have asked she would've not offered it to us.