Marco Polo Resort

Fair
Traveller Type: Business Traveler
  : booking.com made me pay for a room that I didn't received.. I'm not happy with booking.com..

Very Good
Traveller Type: Business Traveler
  : Top!
  : Breakfast could be better

Wonderful
Traveller Type: Family with Young Children
  : Clean and modern.
  : None of the electrical outlets would accept an American plug. Other hotels we stayed at, including one built in the 1700's in Florence had plugs that would accommodate the Am. plug. Also you have to leave a card in the door for the A/C to stay on.

Good
Traveller Type: Traveling as Couple
  : The place was OK. Clean, comfortable room. But it was is a bit weird. Located outside of the town center in an area that doesnt feel very good. And the place is quite ugly.The room was very expensive for what it is.

Very Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : We booked a room for 1 night and paid in advance. We arrived at the hotel at 20:00. The woman from the hotel immediately said that the reservation was for 2 and we were 3 (we and 3 y.o child). She said to pay 50% of the cost for a 3-year-old child. Even though we said we didn't need an extra bed for the baby and that the baby was sleeping with us, she said pay or leave. We refused and asked for a cancellation and a refund. The woman said that there would be no refund and "The door is there, you can spend the night in another hotel." When we said that we would write a bad review, she agreed to make a refund. She said that a notification about the refund would come to the mail and that the money would come to the same card with which we paid. We asked for confirmation, but she said that it would come to the e-mail. We left for another hotel and in the morning I received a letter stating that we did not arrive at the hotel at all and no refund. We called booking, explained the situation and booking called the hotel but no one answered. Booking asked us to come back to the hotel again. We arrived again at the hotel, but we were told "Go away, we will not communicate with you, but only with booking." When I said that the booking called you but you did not answer, they told me that no one called them. We were in 20+ hotels with a kid and nowhere did we require additional payments for the child and there has never been such a disgusting attitude towards the client.

Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : although a bit off the highway, a good place for stopping for 1 night underway.
  : be sur to take into account that arrival befor 21:00 hrs is a must

Very Good
Traveller Type: Business Traveler