Grand Hotel Moon Valley

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Solo Traveler
  : pool, location
  : breakfast was poor, pavements and roads are dangerous. staff could have been more helpful. shower took ages to heat up.

Very Poor
Traveller Type: Traveling as Couple
  : They helped us get the scooter from a local rental company.
  : The hotel is old and is in no way a 4-star Hotel. The staff was very rude and even though we booked a garden view but instead we were given a staff room on the main floor which opens to a common shared place. The common shared place is very busy till late at night so do not expect any sleep. We felt the response toward us when questioned about our room booking was very rude. Breakfast is very basic they tried to do American breakfast but it was very basic, I would rather go out and have a proper breakfast.

Wonderful
Traveller Type: Family with Young Children
  : The staff were helpful with lots of our questions. We received an upgrade on arrival.
  : The road to hotel from train station on arrival was hard with luggage, wish we had known this in advance.

Pleasant
Traveller Type: Family with Young Children

Good
Traveller Type:

Disappointing
Traveller Type: Traveling as Couple
  : The pool area is great - clean & enough sun beds/umbrellas during weekdays so you dont have to get up early to reserve them. They have a free shuttle bus to Sorrento every day (book a few days in advance). The bar for drinks is open all day until very late and they have a good lunch menu (homemade pizza, salads, sandwiches, fries etc). There is a young man who plays the guitar by the bar in the evenings who is very good. I recommend the pizzeria across the road instead of the evening hotel food, or walk down the steps to the beach front where there are other nice restaurants.
  : The evening/dinner food had terrible options, and was awful tasting - only 3 options for main meal, we ordered beef meatballs which was a bowl of mashed potato with 3 meatballs on top! They have a vegetable buffet which was only soggy boiled: cauliflower, carrots, green beans, a mediterranean veg mix and a bowl of lettuce. The road outside of the hotel to walk into the town is busy and unsafe. Weekends are very busy and noisy by the pool as the locals use it too & there are often events held in the hotel and the guests will crowd in the outside bar area. The flowers behind all the sunbeds attract wasps so couldnt relax sometimes. The bar does not serve any snacks or ice cream during the day. The rooms are very basic and are two singles pushed together that slide apart during the night.

Very Good
Traveller Type: Traveling as Couple
  : nice hotel and great staff.
  : breakfast was minimal.

Wonderful
Traveller Type: Traveling as Couple