Hotel Italia

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Good facilities, nice clean room good breakfast easy parking. The staff were very helpful and polite. Not that far to walk to old town. I would go back to this hotel.

Wonderful
Traveller Type: Family with Young Children
  : Very well presented hotel in good location. BreaKfast was very good.

Poor
Traveller Type: Family with Young Children
  : It was clean and the receptionist (man with a ponytail) was really nice.
  : Due to some last minute issues with the rental car, I asked to change the dates to another date where the exact same room was available on the website and even offered to pay the additional $40 for the change but they rejected the request. What was really poor form about this is that before placing the request, I had called to inform that I will be making the change and was told that they will look into it. What they did instead was charge the card immediately after the call LONG BEFORE the check-in time which was 3pm. I have never seen a hotel charge the credit card before the check-in time and most hotels charge during the check-in itself. I called multiple times and was spoken to very rudely and would basically be charged for the entire stay whether we check in or not. Because we could not get the car, we were essentially forced to travel with our luggage for a total of 3.5 hours by train and checked in at 11pm where we were given an upgrade which it really wasnt because we were sent to the APARTMENT ROOM and not the HOTEL ROOM. I would assume that they basically managed to sell the hotel room and yet they did not call or inform us via booking.com that they could change the dates for us. Very very bad service and shrewd management of hotel. Only bright spot was the receptionist during check in who was nice and kind (man with pony tail).

Wonderful
Traveller Type:

Good
Traveller Type: Traveling as Couple
  : Everything about Hotel Italia was very serviceable and clean. The staff were very helpful and breakfast was good. Location to Arena area is a 10-15 walk and very acceptable.
  : Our room (late booked for the Arena Verona booked out) was on the road side, too warm with an AC unit that was inadequate.Too noisy with windows open. We would stay there again if necessary but book a room at the back.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Location, breakfast and staff friendliness
  : Air conditioning Room 112, needed to be reset and adjusted Only one set of towels were in the room for 2 persons

Very Good
Traveller Type: Traveling as Couple