San Marco Deluxe Canal View

Pleasant
Traveller Type: family with young children
  : Location was great. There is a little grocery store (Coop) in the square and several restaurants nearby. Nice section of the city, but we also walked the whole island.
  : The apartment is tired and could use some repairs. From little things like the shelf in the fridge being broken and two exterior window roller blinds being stuck, to bigger things like the air conditioners not working properly, leaving the apartment quite warm. The apartment has an odd layout and no locks for the bathrooms.

Excellent
Traveller Type: with friends
  : Great location
  : Not enough bedding and not all radiators were working

Very Poor
Traveller Type: group
  : nothing
  : I’ve booked this apartment for myself and a group of friends to spend NYE holidays and it turned to be an absolute nightmare:- before paying ( they send you a link to pay outside booking platform which is agreed by booking with no option to get your money refunded) I’ve asked whether we could have move our stay in case of any issue with covid or travel restrictions and they answer was YES ( I have a screenshot of their message). Unfortunately 2 of our friends contracted covid just before Christmas and they were isolating and other 2 ( myself and partner) could not go as we had some travel restrictions living in the Uk. I have phoned them immediately before Christmas to ask the favour to move the stay to any other weekend of their choice, explaining the situation, and the answer was a big NO. They would have done it only in case the total group of 8 was tested positive and would have showed a positive test to them ( breaking any privacy/GDPR rules) which was never mentioned before. We then asked at least if the 2 people who were self isolating ( we sent them documents from the Italian health system proving their positivity and isolation period) could have been reimbursed, at least part of the stay and the answer was a straight no, worst customer service and rudeness ever experience.- The 4 people who ended up going found themselves in an horrendous situation: a totally crumbling apartment, literally falling into pieces. The all apartment was dirty, dust everywhere with dirty sheets ( blood stains), hair in the sink and bathtub, the air-fan was covered in dust and mould. The kitchen wasn’t equipped at all. The worst situation you can find yourself especially during this difficult time with the pandemic where hygiene should be top priority.- My friend put a review on Google and they replied saying they could not recognise his name and reservation ( they had his details from the online check in I made). They have lied again!

Wonderful
Traveller Type: review category business travellers
  : it’s a huge apartment. very traditional with a gorgeous view.
  : no oven and the kitchen although huge was ill equipped