BW Premier Collection CHC Continental

Fair
Traveller Type: family with young children
  : Location was good.
  : Sink was clogged, safe didn’t work and pull out bed was not in good shape.

Disappointing
Traveller Type: young couple
  : location and breakfast was ok
  : old, needs redecorating, apart from Giuseppe tha maintenance guy that we met in the lift twice, the receptionist was like a robot, no contact whatsoever. did not encounter other staff

Good
Traveller Type: family with young children
  : Location and breakfast
  : Shower tap

Pleasant
Traveller Type: young couple
  : Great location short walk from taxi drop off
  : Breakfast wasn't great

Very Good
Traveller Type: young couple
  : Amazing! Arrived at the hotel and the kind gentleman upgraded us to a larger suite with a breathtaking canal view. Staff were very friendly. Amazing location with easy access to all modes of transport.
  : Bathroom had a slight damp smell but nothing bad.

Pleasant
Traveller Type: review category business travellers
  : Great location, near the station and the last accessible part of Venice by car (so you walk very little with your suitcases). Close to Vaporetto stops and near shops, restaurants and cafes. The rooms were newly decorated, airco works super good and also the shower hot water. Bed was comfortable and wifi was stable and reliable. Staff is super friendly.
  : The bathroom sink was clogged when we arrived, so I had to brush my teeth in the bathtub. Also the water that came up from the clogged sink stank and wouldn't drain. The bad smell actually remained throughout our stay :-(. I contacted reception desk and they fixed the sink next day in the morning, but were unable to change our room because the hotel was fully booked. We opened the windows but the smell wouldn't go. Breakfast has plenty of options for vegetarians and vegans, coffee is good but the space is small, so often we wouldn't be able to find a table and had to wait. Perhaps this wouldn't be the case if the hotel is not fully booked, but that's what happened to us!

Very Good
Traveller Type: family with young children
  : Nice position, nice view, friendly staff
  : Food selection and quality for money

Poor
Traveller Type: young couple
  : The property was close to the waterfront, we had a good view with breakfast on the terrace. I like that it’s close to the train station. We caught trains to Milan and Florence for day trips.
  : We were initially offered a tiny room with a shower. We then requested for a change of room to a bigger one with a tub as per pictures we saw when we booked. Our new room turned out to be a disaster as water was leaking from an air condition unit above the room. We barely slept for 2 nights with the dripping noise so distracting and annoying. After complaining, they fixed the issues but water started dripping only a few hours after. We requested for new room but we were told there was no room unless we didn’t mind being downgraded. We declined, they promised us a room the next day. By the time we were ready to move the next day, we were told that all rooms were fully booked for the whole day. We sent an email to complain about our experience, it’s been 2 days and no reply to our email yet.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller
  : Breakfast on the outside deck with the incredible view was amazing
  : My first room was very smelly because of a broken aircon, but I was very pleased that I was quickly changed to another room with no fuss