Hotel Milan Speranza Au Lac

Good
Traveller Type: Family with Young Children
  : Breakfast good, the staff were nice, location
  : Tiles on the floor, same as in the bathroom, two beds next to each other that slide apart instead of a queen bed

Very Good
Traveller Type: Family with Young Children
  : Great Location. View from our Balcony room.
  : No adapters for the electric plugs and plastic cups in the rooms. Some staff were not as friendly as others and as we were in the newer building we werent offered to breakfast in the much fancier red building unless we asked

Poor
Traveller Type: Traveling as Couple
  : The location is very good, unfortunately that's the only plus for this hotel.
  : The rooms and the hotel are outdated and are in desperate need of a refurbishment, old bathrooms, beds furnitures, chairs, sheets and blankets. The light in the rooms was terrible, a single old bulb. The service and the staff are not up to the cost per night. The breakfast is very poor, nothing was freshly cooked and poor choice and quality of the food. We were expecting a completely different service and ambient.

Disappointing
Traveller Type:
  : The location near the ferry terminal in Stresa with lovely lake views was great.
  : It was so disappointing as the hotel was expensive and not up to the advertised standard. There is no airport shuttle despite it being included in the description.The public areas of the hotel were old but in good repair but the rest of the hotel and rooms badly need updating. It was more than faded glory in that linens were thread bare,the shower was dangerous to use, bathrooms had broken fixtures and were mouldy, no fridges, poor lighting and mattresses lumpy. You could hear conversations in adjacent rooms. Breakfast was very basic and served in a small crowded room. When we asked about a fridge we were told that they didnt include them for environmental reasons and they could put one in if required. I think the electrical circuit would not have coped as it was so old- certainly not environmentally friendly. Modern adapters would not fit the old powerpoints but we were told we could buy one to fit from reception for 5! Reception reluctantly loaned one and we bought one for the other room. The manager offered us different rooms but as the shower situation was the same we declined.

Wonderful
Traveller Type: Family with Young Children
  : Friendly staff, comfortable room, good service, good location
  : Noisy plumbing!

Wonderful
Traveller Type: Traveling as Couple
  : Staff very helpful with every enquire. Main ding room staff great, Rafa attended to every need. Menu was good, loved the duck, veal, fish, sweets variety great. Pasta a bit too aldante for us. Size of servings pleantiful. Hotel local and views from both 602 and 314 superb. Loved our stay and would come again. Apart from issues in we didnt like section below would highly recommend this hotel.
  : Breakfast could have had a bit more variety ie: good sausages and fried tomato. Bed mattress in both rooms were very hard. Ended up with sore hips and shoulders. Room 314 was very cold. Had to get an extra blanket. Room 602 was fine. Warm because it got the daily sun exposure. Aircon - had to ask front desk to turn it on there so you could use it in your rooms. It only worked on cooling, does not warm rooms so that is why we needed an extra blanket to keep warm in bed

Wonderful
Traveller Type: Traveling as Couple
  : Fabulous views from room (paid extra for lake view), beautiful furnishings, comfortable room.
  : Took adapter for uk plug and wouldnt fit in bedroom sockets. Luckily it fitted into bathroom one. Had fitted in other sockets in Milan hotel I stayed in. Sometimes reception staff not overly welcoming, but not unhelpful.

Wonderful
Traveller Type: Family with Young Children
  : Beautiful stay Definitely coming back!
  : Nothing

Good
Traveller Type: Traveling as Couple
  : Breakfast was good, selections okay. Service was friendly and efficient. Beautiful view of the lake from our balcony. Great lake-front park to walk in. Property showing its age, but it provided an easy walk to everywhere we wanted to go, including the ferry to the islands just down the street. Great light blocking curtains. Friendly front desk attendants. Parking was free, a short walk away.
  : Shower deflector not long enough to keep the water from going on the floor. Seemingly no insulation in the walls, as the first night the people next to us might as well have been in our room. Luckily they weren't there the next night.

Very Good
Traveller Type: Solo Traveler