Hotel Serpiano

Fair
Traveller Type: Traveling as Couple
  : SPA area: sauna, steam bath, relaxation room, massage room, indoor swimming pool and jacuzzi Restaurant (dinner): very very impressed. Bread basket with olive bread was fantastic to tamper our hunger initially. For mains we got Ossobucco and Steak and both dishes were very well executed. The cheese board (Menu Ticino) was bigger than expected and we ended up sharing (it was a very large 1-person portion). The dessert that came in Menu Ticino was mistaken, but quickly corrected when we brought it to the attention of the waiter. Service a little slow. Plenty of parking spaces. Complimentary water in room at arrival. Fridge available in room. Hairdryer in the bathroom.
  : Hotel: in need of TLC. The rooms are outdated, but functional. We got a little room on the side wing, but still had the view of the mountains and even some lake. The beds were ok. The bathroom also outdated, but satisfactory. SPA Robes are extra and cost 10CHF. Towels for SPA are available in rooms only. Restaurant (breakfast): very disappointed. The coffee is not great. Porridge is cold and has a ton of sugar in it. Cereal selection not bad. The meats were ok. Cheeses not great. Bread selection good. Loads of fruit, for those who eat it. Scrambled eggs not available at the buffet. The hotel was not full and a room upgrade would have been nice. Location is quite remote and might be a stressful drive to unsure drivers. No kettle in room available.

Pleasant
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : The view was gorgeous, and the spa area. The forestal was beautiful as long as there is sun light.
  : Reserved a deluxe room. Which looked pretty good in the picture (size). Arrived to a very small room. The restaurant, ordered pizza, the pizza was as thick as bread, not warmno taste. Breakfast, coffee from the automatic machine tasted like sweetenerno taste of coffee, the American coffee pot tasted like coffee but not a good coffee. The bathtub shower curtain, white in coloryellow of dirty and black residue in the bottom stitch (mildew). Indoor-pool water felt thick and sticky, unpleasant. Overall unsatisfactory.