Perla Verde Hotel

Fair
Traveller Type: Family with Young Children
  : staff at the reception staff at the restaurant (unfortunately not very professional)
  : breakfast is poor room is not comfortable (junior suite) bathroom is small and not convenient pillows are not comfortable

Fair
Traveller Type: Solo Traveler
  : Loved the rooftop pool, it was also a minute walk to the beach.
  : I think it is the only hotel I have ever stayed in that did NOT provide guests with a complementry bottle of water in their room upon arrival. The lack of information from staff members...even after I asked, asked numerours staff members. Staff seemed to be uninformed which lead to me beng charged with a 80 dry cleaning bill even do I asked for laundry wash service only. And to be told at the end of my stay that service was not available (only dry cleaning service) not good enough considering I asked severl staff members....and a joke considering there is a launderette next door to the hotel. I do not know why my passport was kept behind reception during my stay even after I asked for it back, I had never experienced this before, additionaly I had prepaid for my stay so I just do not understand why my document could not be returned to me afer check in.

Very Good
Traveller Type: Business Traveler
  : good value in a nice location with great staff.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing except for the Bar Staff
  : Following my wife and I checking in at the hotel (ca. 1930 at room 322) my wife we enjoyed a drink at the hotel terrace. Before leaving for dinner my wife went to our room to refresh. In the room she found dirty rags, and in the shower in bathroom she found mold. The was covering the whole surface of the grout liners between shower bath and tiles and in the corners of the shower. Pictures are included below. She reported this to the front desk where she was informed by the hotel team that the room can be changed, but only if we pay an additional fee, given the only room available is a suite. The Reception team showed the aforementioned suite to my wife, and while the bathroom was cleaner, it also had mold.My wife was then informed that the hotel will send a cleaning team to deal with the mold. To be clear mold does not appear over night and needs to be treated over time to be removed. My wife is a leading European lawyer in the hotel industry and we are more than familiar with hotel management as her family runs 4 and 5 star hotels on the Adriatic coast.I must say that I am shocked that in the time of global pandemic the hotel does not have the minimum hygienic standards - clean showers. I am also surprised that one must pay extra in your hotel to get a clean room. We were informed during dinner following an email that reflected the above proceeded to a rather polite yet grovelling call from the General Manager. We were placed in another room (212) which while cleaner was still subpar than what would expect for the price paid (EUR 900 for four days). We were not offered any apologies or even a coffee as a small gesture.Following this somewhat unfortunate start to our stay, we had asked the reception staff before us having realised the situation concerning the room, to organise a hairdressers appointment for me as well as to recommend a tailor as we had a wedding to attend.

Wonderful
Traveller Type: Traveling as Couple
  : It is a wonderful hotel with helpful and friendly staff Hotel is close to the coast and super relaxing

Wonderful
Traveller Type: Traveling as Couple
  : Room was fantastic, pool on roof got used great location all the staff were amazing particularly the breakfast crew thanks for a memorable stay.