Hotel Giardinetto

Very Good
Traveller Type: Traveling as Couple
  : Location.
  : Parking is to far.

Fair
Traveller Type: Traveling as Couple
  : Location and scenery of the hotel is nice ,because it is one of the front line hotels. The rooms are clean and breakfast is OK.
  : Where should I start?1. Staff was rude. The receptionist lady with black hair (can be the owner) was super "not nice" because we arrived early. Our ferry arrived early and we wanted to leave the luggage. She said 'you are too early", and left with no help. She told us that we can leave luggae anywhere we want and she left immidiately , didn't even talk to us!2. There is no locked place to leave your luggage. No security. No help or any smiling face. No information about ferry, sightseeing, anything...3..they give the room after 3pm but kick you out at 10am ?!??. So you pay for 24 hours but get 19 hours maximum in the room. And i repeat! There is no safe place to leave your luggage!4.shower is extremely small, so if you are above avarage like us, (a little bit tall) you cannot put your arms up to wash your hair. 4. Very very noisy! No isolation of the doors.Cleaning ladies shout in the corridors. All noise from the restaurant comes to your room all night.5. Not worth for the money.

Good
Traveller Type: Traveling as Couple
  : the situation was great
  : bedroom was quite small

Pleasant
Traveller Type:
  : We loved the location of this hotel. It was right on the garda promenade. It was clean and welcoming. The staff were friendly.
  : We didnt like the hard crusty rolls at breakfast and hot drinks machine made warm drinks. There was also no top up of room sachets for hot drinks. And nowhere comfy to sit either in the room or hotel for guests.

Good
Traveller Type: Business Traveler
  : the location, in front of the lake and that was a balcony
  : everything was too small, also receptionist werent very nice

Poor
Traveller Type: Traveling as Couple
  : Location Was a great. The cleaning staff were lovely ladies who kept the hotel spotless.
  : The management need lessons in customer service. They were non interactive, quite miserable On arrival i asked for a drop of milk as there was none in my room. I was told they sold it in cartons in the supermarket, at first I thought he was joking, but soon realised he was serious, he did get me some but made me feel uncomfortable. Later I bought a bottle of orange in Verona not realising it hadn't a screw top. When we got back I asked if they could take the top off, only to be told it would cost 2 euros. I said to forget it then my husband step in and he took the top off. I don't expect to be treated in this manner. Our taxi to the airport at 9am was cancelled at 8.15am we asked about getting another to be told go to the bus station. I have never been treated in such a negative manner, this was the 4th visit at this hotel I assume its under new management, staff need training in customer service.

Poor
Traveller Type: Family with Young Children
  : Breakfast was among the best in the various hotels we stayed at in Italy. Breakfast staff was very nice. Location is right on the lake which has its pluses and minuses.
  : Parking is a nightmare. There is a lot 300m walk from the hotel but you have to have their parking card. This means that you have to find somewhere to park at first, which is a nightmare, go to the hotel, get the card, and then find their lot. The process has to be reversed to leave. Our stay was complicated for two reasons. First, we received no instructions or address for the parking outside of being told it was 300m away, Second, we could not get the card to work despite multiple tries and trips back to the hotel to get a new card. It turns out that because our car had a long hood/bonnet, it was too close to the gate-pole and that would not allow the gate to work. There is no sign warning of this problem and apparently they new of it. Also, when they had figured out the problem, they were supposed to call us and they did not. We were lucky to check on our own. Finally, the person on duty at our check had a very disinterested attitude to our situation and is probably the most unhelpful hotel staff person I every dealt with. The hotel management apparently sees nothing wrong with the ridiculous parking situation and was unwilling to give us credit for our troubles. They still charged us full 30e for two nights parking. The location is on the lake but also in the center of all the action. There is a good amount of noise through the night and one night someone lit off fire crackers just outside. These are not the hotel's fault but something of which to be aware.

Very Good
Traveller Type: Family with Young Children
  : The air con in our room (10) was freezing which was great given the hot temps outside. The location is what you pay for here, its perfect, right on the lake. Having breakfast with that view. Small bed but very comfy.
  : The room just needs a mini fridge, just to keep drinks/snacks cold. Otherwise all good.

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : the restaurant was luxury I can say , clean rooms ,the Personal really friendly . i am very happy .
  : not so much variety at breakfast but still almost everything you need .