Apartments Ana

Poor
Traveller Type: Family with Young Children
  : The view was as promised. 3 of the bedrooms had windows or balconies facing the sea, and it was really nice. Had a big enough kitchen to fit our whole group.
  : In short: SEVERAL THING WERE NOT AS THE WEBSITE SAID (parking, air conditioning, towels, wifi), APARTMENT IN POOR STATE (watered down soap, no hot water in one of the bathrooms, not very clean), IRRESPONSIBLE, RUDE AND AGRESSIVE OWNER, INTRUDED several times, opened the apartments door for the handyman while we were gone (we agreed on this part) and DID NOT LOCK THE DOOR BACK, and SCREAMED AT US before check out, THROWING OUR BAGS AND STUFF out from the rooms before the checkout deadline, THROWING OUR FOOD IN THE TRASH, that we intended on keeping while we were packing it.CHECKING OUT AND LEAVING (checkout until 10 am):- at 9:40, Ana (owner) and Renata (daughter) DEMANDED US TO TAKE ALL OUT STUFF OUT FROM THE SMALLER APARTMENT our group also rented, so they can start cleaning, even though it was 20 minutes before 10 am. WE TOOK ALL OUR STUFF OUT FROM THE SMALLER APARTMENT BY 9:45.- At 9:50, WITHOUT OUR PERMISSION ANA CAME IN THE BIGGER APARTMENT THAT WE WERE IN. We finished packing our bags by that time, but we were still packing our food for the road, but we had 10 more minutes until 10 am.- At 9:55 ANA STARTED WALKING IN AND OUT OUR ROOMS, PUTTING OUR BAGS FROM ONE PLACE TO ANOTHER, SHE EVEN THREW 3 BAGS OUT INTO THE FOYER ROOM, WITH PHONES AND PHOTO CAMERAS IN- At 10:00 we were not finished with packing the food (mostly because we were trying to make her stop handling and throwing our stuff). In this moment, , ANA STARTED YELLING AND SCREAMING AT US, STARTED THROWING THE FOOD THAT WE WERE TRYING TO PACK IN THE GARBAGE, grabbed plates from our hands, she scattered the content of plates everywhere, she ripped 5-6 plates from our hands that we were trying to put in the dishwasher and she literally threw them in, and all the way through this, she KEPT SCREAMING AT US.- We finally left the apartment at 10:10, while she was screaming at us that she bill us for one more day, because we did not check out at 10 - after she was the one STALLING us since 9:45!