Sun Beach Resort Complex

Poor
Traveller Type: Traveling as Couple
  : Animation team of the hotel - was good shows at night.
  : Really old rooms, really bad food, towels cost money, drinks cost money, safe cost money, to lay on the beach cost money, not on the beach they put us second line.

Very Poor
Traveller Type: Family with Young Children
  : Only the beach.
  : My room and food

Good
Traveller Type: Family with Young Children
  : the hotel it self (rooms, outdoor areas etc) was cleaned very well each day (even the pool area was moped each morning), the location was good, rooms have good and functioning air-conditioning in them (a must in this region in the summer), most of the staff was friendly and helpful (not all though, see the "cons" written below), breakfast was mostly good, and there was more than enough to choose from, more than I could ever eat. the deserts were really tasty, many types of fruits were available. the hotel is very good for families with children, they invest a lot into evening activities. the outdoor pool was not huge but sufficient. there is also a small bar near the pool area.
  : 1. for an hotel which proudly carries a "4 Stars" sign at the reception - this hotel (at least the "garden wing") is absolutely not fit to be four stars, the rooms, outdoor areas and facilities have seen better days (they kept everything clean but it seem to look like they did not care about small repairs like broken tiles or broken light fixture in outdoor areas or in a room a bathtub where the curtain was installed in such angel that it's impossible to properly shower without this thing touching you the entire time), I have seen 3 star hotels in Germany which looked better than this. but maybe it is the normal in Greece? no idea. 2. Breakfast: Vegetables (mostly sliced cucumbers and tomatoes) served at breakfast did not look so fresh to me, as if they were either prepared a few hours in advanced, or just the tomatoes used were already too soft. scrambled eggs had a funny taste so I avoided them for my own sake (later I have found out there was also a stand where they prepared fresh omelettes) 3. Problem solving - we had one incident (without too much details), where one of the hotel's manager was so focus on putting the blame on us than trying to find us a solution (hint: we were not the party to blame on that case, but he was quite obsessed about it), at the end he came through, but not after a rather aggressive conversation in front of other people. tip for the future: unless the customer is really at fault, it is always "cheaper" to focus on the customer and not your own ego or pride.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : The location was amazing The pool was beautiful and very cleanThe staff were amazing, very helpful and friendly. The beach was a few steps from our HotelBeautiful beach
  : The only thing i didn't like was that we could not get any English or Greek speaking programmes and there was not even subtitles on the TV. The only channels we got on the TV was English and Greek news. Also I didn't like that if breakfast wasn't included in your stay we couldn't get an individual breakfast apart from the buffet breakfast at 20 until after 11.00 am. The buffet was lovely but too much for us to eat so we were not going to pay 20 for a piece of toast with an egg or a toast with jam that we could get for half the price and why wait until 11.00 to have breakfast. You might need to consider having a section where people can just get a simple breakfast at the same time with the others and not wait till 11.00 when it's time for lunch. Apart from the above everything was great.

Very Good
Traveller Type: Family with Young Children
  : We liked the food very much. The infinity pool is very beautiful.
  : All inclusive drinks on the bar were really bad. Paid beach chairs on the beach is a crime.

Wonderful
Traveller Type: Family with Young Children
  : Loved the hotel, the entertainment team was amazing and great with the kids
  : The bed mattress definitely needs to be replaced. Very old

Very Good
Traveller Type: Family with Young Children
  : Staff friendly rooms with nice sea view , confortable and clean the breakfast on the restaurant with really nice sea view The pool near the sea with on amazing situation , but the bar close too early
  : The diner was served too early , the quality of the dinner was not so good compare to last year the beach towels not always available

Good
Traveller Type: Family with Young Children
  : Large room with kitchen.Quite balcony.
  : Cost vs benefits.Windy coast.