Diana Palace Hotel

Disappointing
Traveller Type: Family with Young Children
  : Cleanliness of room and in room facilities were fine. Still dont see how people are giving this 10 out of 10 and definitely isnt a four star
  : Cleanliness of communal areas was poor. Blocked toilets were unclean. Stayed for 3 days and had no water for 2 of them and no electric for 1 of them when travelling with a toddler and pregnant wife leaving us unable to us the toilet, brush teeth, shower etc. Staff were not helpful during this and during our stay they didnt want to help at all

Very Good
Traveller Type: Family with Young Children
  : Animator, her program. Everything was okay. Food was tasty, the staff was friendly.
  : There is small parking place. Also didn't like a noise after 2300 hours. According the rules of hotel after 2300 it must be a rest time, but usually it was a loud noise in hotel area.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type:
  : Loved itGreat food
  : Yoo many children lol

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : The manager was very helpful and as we were 2 couples travelling together she upgraded us to premier suites from 1 comfort and a junior suite, which was a lovely surprise. Staff are fantastic and food was wonderful.
  : The beer was very weak and not very nice. Little or none entertainment in the evening. We had a bath in our room but no way to get shower/bath gel into bath as were fixed to wall

Very Poor
Traveller Type: Traveling as Couple
  : Unfortunately we didnt get chance to stay here because they moved us out of the area to another hotel because there was something wrong with ten rooms they said but I find it bizarre that they were able to check in other guests that arrived after us but I bet this was because they prioritised them as we were only staying for 2 nights The staff at the sister hotel were lovely and very little noise
  : We arrived at the property and we got asked to fill forms out etc they did offer us a drink which was nice. However, they then came to us after about 15mins that unfortunately they would have to move us to a different hotel which was a 10 min drive from where we wanted to stay we chose that area because we had friends in the area and wanted to relax and not have to drive anywhere on those two relaxing days we were meant to be having. The moved us to the sister hotel that was not all inclusive but half board we had paid for all inclusive- there was no entertainment and when we finally arrived at the hotel we were really hungry and they said the kitchen was now closed and told us that their chef had gone home but we could eat upstairs in their restaurant but would give us 20% off even though a sign said all guests got 15% off. If we were staying at the hotel we had chosen and paid for we would of been there on time and been able to have had some food or if the hotel had messaged us before hand explaining the disruption we could of gone straight to the sister hotel and checked in their and not waisted time moving from one hotel to another and been able to get some food. We paid for all inclusive for two nights and really only got to use this one day and even that was then limited because the hotel only is used to allowing half board so they were making up what we could and couldnt have and when. Something that was meant to be a special treat before we meant up with the in laws just became a headache and not what I expected at all

Good
Traveller Type: Traveling as Couple
  : We checked in Diana Palace around 11 am, we were told to wait until 15:00 to get into our room. Around that time we were back and after some minutes we were told that we had to move to another hotel from the chain for one night becase there were some plumbing issues with the rooms. The day after we came back and our room was ready, we stayed at the new part and the room looked really pretty. We also got a big nice balcony which was a big plus. Staff was always helpful and friendly
  : On the cons, as soon as we arrived we found 2 tampon wrappers under the bed. The toilet and shower really smelled like sewage, the shower did not drain good and it was flooded a few times. There was no place to hang the towels except for 2 holders inside the shower (?). I would add some drawers or a closet because the space was really limited. Food and drinks are ok. We were never able to get sun beds at the pool because people reserve them even if they are never there.