Out Of The Blue Capsis Elite Resort

Poor
Traveller Type: Business Traveler
  : Location is very good. The resort is spread out on large area with private beaches. Public beach also nearby and cute little town in the vicinity. Good restaurant. Cleaning ladies were nice and responsive . Massage service was good. Nice and caring ladies.
  : Rude, irresponsible, and careless reception staff - was given a room without access with baby cart knowing that I have a baby. Didnt share information about buses to city and airport. Never got any service to travel using carts inside the resort during the stay. Was provided cart service only during first entry and while leaving the resort. Had a difficult time traveling with baby.We booked a sea facing room but it hardly had any sea view. One will have to stand on a stool to get a view of the sea. The room facilities were not according to the 5 star rating. No ironing board, low quality furniture and lighting. The photo shoot service inside the resort photo hotel concept was a total scam. The person tricked me for a photo shoot and charged me an unbelievable amount for a badly shot bunch of pictures. At the end we paid 55 euros for 5 digital photographs (even without prints). A mobile phone photo is better than that. I forgot my laptop charger in the room which I never got back.

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The breakfast was really varied, included more greek speciality.
  : We had many"towel warrior" at early morning, in the hotel.

Wonderful
Traveller Type: Solo Traveler
  : Everything was great. Next to the beach (public and private). Nice crew.
  : The bathroom could use a bit of an upgrade (it was making a lot noise - i think every time that someone from upstairs was using the shower/toilet)

Disappointing
Traveller Type: Family with Young Children
  : good location and privet beach
  : I would have given 1 if I didnt have a hotel myself never saw such bat maintenance in and out of the roomstaff rude and dont wont to helpfood , clean all too less

Good
Traveller Type: Family with Young Children
  : The location and views were amazing.
  : Rooms were a bit tired as was most of the resort.

Good
Traveller Type: Family with Young Children
  : I loved the huge, lush garden and the pools. The private beach is pebbly but nice and well equipped. The lifestyle two bedroom suite is huge and spacious with two balconies. The a'la carte restaurants (Rosemary, Safran) are very good. The a'la carte dinner at Safran restaurant as part of the all inclusive service was wonderful. The evening activities are varied, I particularly liked the Greek night. Translated with www.DeepL.com/Translator (free version)
  : The corridors are terribly dirty in this lifestyle hotel, there was even broken glass that has cut our child's foot! The chairs and tables are often sticky, the waiters working on the terrace at the Red Pepper restaurant are rude. There were 3 toilets in the room but they were very difficult to flush, often impossible. The central air conditioning is loud, I had a hard time sleeping at night, and it was impossible to turn it off. We reported problems with the room, they were supposed to come out to fix it, but nothing changed. The all inclusive only included certain drinks (medium quality), the H2O pool bar for example only had tap water as part of the all inclusive. When we left, there was an item on the bill that we had not consumed, we pointed out that it was not our signature, but the reception lady made us pay for it. What was the reason for the signature then? It is outrageous that I had to pay for the drinks of another guest!!!! All in all, it would have been nice to have some compensation for the inconvenience, but this was rigidly refused.

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Our room with the amazing view, the breakfast was good, the beach of the hotel wow!!
  : The water in the pool were too much cold...

Very Good
Traveller Type: Family with Young Children
  : Great location close to Heraklio with nice beaches and attentive staff. Excellent food prepared to high standards with fresh local ingredients. The staff at the Safran and Seasalt&Rosemary restaurants know the meaning of greek Filoxenia and made our stay more enjoyable and memorable. The staff really go above and beyond. Also, depending on which room (suite) you book, you will have a private cabana reserved in a VIP section of the hotels beach which is a nice bonus.
  : The hotel is very vast and it is hard to get around except with a motorised buggy, and the facilities/decor are a bit old/tired. However, we were informed that a renovation should be occurring soon with the new management. While we didnt have a bad experience, it seems the all-inclusive guests of the hotel receive a different offering from the half-board or B&B guests, which seem more crowded and of lower quality, so bear this in mind when making the choice. The hotel is very self contained however, even with a supermarket where you can find anything you need.