Novotel Strasbourg Centre Halles

Very Good
Traveller Type: Family with Young Children
  : Lobbie was so good as well as luggage service. Staff was friendly. Breakfast was almost perfect!
  : Check in is not standardised. We were 3 families and all had different approach. One family paid 150eur deposit, received 1 room card and got a gift for their 11 years old child. The other family paid 200eur deposit, no gift for child and received 1 room card. 3rd family paid 200eur deposit, no gift for child, 2 room cards.

Pleasant
Traveller Type: Business Traveler

Pleasant
Traveller Type: Family with Young Children
  : Everything in the room itself was great. The cleaning staff were polite. Location is top, being that it is beside a mall, and is walking distance to tans, shops, and the cathedral. The separate waiting lounges at the lobby are a wonderful idea (see photo), but it would have been better if the ladies at the front desk told us about it while my family waited. The front desk staff could not find my name, and then thought a 5 year old would need a crib instead of a bed. It was so hard for me to explain to them that I asked for 2 twin beds for my daughters (which was what I booked on your website.) In the end, the beds were better than expected, but we could have done without the stress during check in.
  : The email indicated that a 50 deposit is required. That is totally fine for us. However, when we got to the front desk, they said they would hold 150 for my sister and her husband, and 300 for me and my family. It therefore affected how comfortable we felt in the room. I was afraid that if i put anything out of place, I would lose the 300. We arrived on the 26th, which is a holiday so perhaps the staff was inexperienced. The days after, the staff was better. Still, the impersonality of the staff on the 26th unfortunately set the tone for the rest of the trip.

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : I thought it would be similar as Novotel in Basel, but it was not
  : Tolet, no minibar, room smell and old building.

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children