Premiere Classe Plaisir

Very Poor
Traveller Type: Family with Young Children
  : There is nothing positive about this place. It was the worst experience of my life. Horrible staffs.please stay away from this hotel if you can particularly if your a vulnerable single woman or if you have children.the director threatened to throw and my children out of the hotel himself.
  : The staffs, particularly one receptionist and two directors are the most bigoted and despicable people on earth. I tried to extend my stay and visited their website. Unfortunately each time it will ask me to subscribe or choose a discount. So I found myself with booking.com. I managed to book my place but it came with my company name Citizen. In the morning when I tried to check in the receptionist told me she doesnt have my booking . I tried to show her my receipt instead she chose to patronise me. She told me she didnt have my number but wouldnt allow me to give her the number I have. She passed me a person over a phone who thought I was going to attack her colleague when it was the opposite that was happening. They were both defensive and the other who called herself director was so rude that I have to pass her back to the receptionist. The receptionist kicked me out of the reception as according to her she was going for her break. 30 minutes later she came with a male who was threatening me in front of my children. I asked if I can speak he said he was the only one who could talk. I couldnt believe it, I had a receipt and no one wanted to hear me. I called the police but when they came the reception was closed so they asked me to lodge a complaint. The directors went on my account without my permission and tried to take 114 out of my account. Fortunately my bank notified me and did not allow the transaction. My children were shaken as they were scared the male director said he would force us out if we didnt leave. The man was delusional and we really thought he could harm us. So we decided to leave to protect ourselves although we knew legally he cant touch us. I didnt also want to expose my children to more traumatic events. My children believe that we were threatened poorly because we were black. I even witnessed the same receptionist addressing a cleaner with disrespect. Please avoid this hotel if you can as you can potentially be harmed.

Poor
Traveller Type: Business Traveler

Good
Traveller Type: Business Traveler
  : location, near to my client at Plaisir

Fair
Traveller Type:
  : There were 2 beds (Bunk beds).
  : You have to claw on the bunked bed, cannot even sit straight. The breakfast was very far from the propaganda photo.

Very Poor
Traveller Type: Family with Young Children
  : The plants
  : The internet connection was horrible, the room was dirty, the bathroom was dirty, the walls have black stains like mold. The pillows are smaller than a new born babies pillow. And for a hotel, the staff should be at least multilingual. Would not recommend this for families with kids. My check in was okay with the evening receptionist who helped us and actually spoke English but the rest of the staff definitely needs some hospitality training. AND ACTUALLY CLEAN YOUR ROOM !!!

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Family with Young Children
  : I liked the privacy and that each room has a private bathroom. Free parking was great.
  : The shower was not cleaned, the sink was clogged. can you also provide more towels in the room. Breakfast, there was no much to choose from.

Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Everything