Hôtel La Fauceille

Very Good
Traveller Type: Traveling as Couple
  : Excellent breakfast in pleasant surroundings. Bar service until late. Ample parking.
  : Advertised "heated pool" was actually pretty cold. Intercom phone in our room connected with bare wires and a loose blob of glue coming directly out of the wall. This should have been corrected immediately and is disconcerting inches away from your head as you sleep. Why does a room for two people only have one chair on the balcony?

Very Good
Traveller Type: Family with Young Children
  : The pool area was very nice, clean and great for kids to play around. We had a nice afternoon swimming. The room was nice in terms of size, with a good terrace/balcony which we enjoyed eating dinner on. We liked the decor and design of the hotel, with nice music playing throughout, and interesting artwork on walls.
  : The staff, in particular the gentleman on reception the night we arrived, are what let the place down. The room was advertised as having double bed, two single beds, and living room with sofa bed - this was not the case! There was large double bed, but the 'living room' was a really just part of the one large room, and this is where the two single beds were - there was no other space with a sofa bed despite this being advertised on Booking.com. As a result, we were told that we wouldn't be able to stay! It was 9:30pm when we arrived, to this was far from ideal with 3 young children. We said that we could put two of the young children in one of the single beds, and our 18yo son would have the other single bed, so this got around the problem of no sofa bed. What annoyed us was the very unhelpful attitude from the man on reception... his attitude was very much "well this is not our fault or our problem, so what do you expect us to do?" - not really helpful or accommodating! Breakfast was also very expensive (16/adult, 8/child) for a basic buffet continental breakfast. There was only one coffee pod for the coffee machine in the room - the booking was for 3 adults so not why they stocked with only one coffee pod, and when I asked for more I was told they don't have any! There was no soap dispenser by the sink in the toilet, the soap dispenser in the bathroom was empty, and the shower gel dispenser in shower also empty (and looked like it hadn't been refilled for some time). The tissue box was also empty. There were only two bath towels in the room when we checked in, again not ideal for 3 adults, so we had to ask for more.

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : The rooms are ok were dated but clean , we only stayed here one night heading to Spain , staff very friendly and food was amazing , had a pool.
  : Rooms were dated

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Family with Young Children
  : Receptionist very mice and helpful.
  : In the restaurant ordered the steak well done but got medium. Had to remind waiter numerous times for my husbands glass if wine. Set room temperature at 23deg but when we got up it was cold and the went to breakfast and still cold I there.

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : I express deep dissatisfaction with the room due to the severely deteriorated condition of one of the mattresses. The mattress was significantly sunken, and there was an absence of staff at reception during the night. Additionally, the closure of the restaurant without the possibility of dining further compounded the issue. In summary, this falls notably short of the expected standards for a hotel of this caliber

Wonderful
Traveller Type: Traveling as Couple