Best Western Hôtel d'Arc

Poor
Traveller Type: young couple
  : The staff and location 100%
  : As a treat I booked the Prestige room for my husband. We'd driven from Millau to Orleans that day and were looking forward to getting into our lovely room and freshen up to then see the sights of Orleans. However, when we arrived it was unsure if the Prestige room was available as there has been a leak, although, I hadn't been advised of this prior to our arrival. After the initial disappointment we were then told that it WAS available to our delight. We were shown to our room which was indeed beautiful but the toilet wasn't working and we had no running water. We were given a complimentary drink and was told we could use the facilities in the hotel opposite. We were told the plumbing would be complete in our room by the time we returned on the evening. However, upon return a few hours later this was not the case. I asked to move rooms and we ended up 2 doors down in an executive room. Although, we were offered a complimentary breakfast to the value of €28. We have stayed here before and we will stay again. I cannot fault the reception staff at all as they were just relaying the information they had received.

Very Good
Traveller Type: family with young children
  : Nicely renovated rooms and good location if you use public transport or don’t mold a pleasant 7 minute walk to Hotel De Ville pay hourly parking (10 euro for 24 hours)
  : Separate room for toilet is very small

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: group
  : The hotel is in a lovely old building with the quirkiest lift I've ever seen! The receptionist who greeted us with a big smile was so friendly and helpful directing us to the nearest parking and helping to take the cases up to our room. When we wanted to order a drink in the reception lobby she even rushed out to a sister hotel to gather some more drink options! The room was large and well furnished and the hotel was well situated just a few minutes walk from some very nice restaurants. Breakfast the next day was well laid out, attractive and plentiful.
  : Nothing

Pleasant
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : all goodgood too stay

Good
Traveller Type: review category business travellers

Very Good
Traveller Type: review category business travellers
  : Good location. Kind staff.
  : The breakfast was poor.

Poor
Traveller Type: young couple
  : Location is great
  : Not clean (bugs inside) & no comfortable bed & pillows

Wonderful
Traveller Type: review category business travellers