Mercure Nice Promenade Des Anglais

Wonderful
Traveller Type: review category business travellers
  : Location

Very Good
Traveller Type: young couple

Fair
Traveller Type: young couple
  : la situation de l hotel
  : le bruit

Fair
Traveller Type: family with young children
  : The decoration in the room was awful and very tired

Disappointing
Traveller Type: young couple
  : Location
  : The receptionist called me on 14/3 when I was taking shower asking me to leave the room 1 day earlier because in their system the booking was from 11/3 to 14/3 whilst my booking made via booking.com was from 12/3 to 15/3. She insisted she was right. I asked her to double check because I had evidence from booking.com about the dates of my booking. She called me half an hour later saying I was right. I would expect receptionist would check booking dates before annoying customers, especially because the day of arrival (15/3 and not 14/3 as she was stating) would be registered correctly in their system regardless to any error on the booking dates.

Pleasant
Traveller Type: review category business travellers

Good
Traveller Type: young couple
  : Excellent location facing the seafront with beautiful walks along the Promenade des anglais. We didn’t have a car, nor did we need a car. The old town is a 10 minute pleasant walk. Lots of cafés, restaurants, shops a few steps away. The train station was about a 15-minute walk. All the staff were polite. The room and bathroom were kept spotlessly clean by housekeeping. The buffet breakfast was good (except for the breadrolls which were nothing more than a hard crust with no dough inside !). Breakfast was served in a light, airy room with views of the sea so very pleasant (despite the work taking place on the facade).
  : We stayed in superior (?) room 315 - decent size and was facing onto the courtyard so very quiet under normal circumstances. However, the facade of the hotel facing the seafront was under construction so drilling noises woke us up early. The hotel had sent us an email the day after it was too late to cancel the room to announce the work on the facade would be taking place during our stay with noise between 09:00 and 17:00 (it started earlier). The email made it sound like the work had just begun, but in fact, reading through other guests’ reviews, the work had already been ongoing since January (sneaky !).There were no drawers whatsoever in the room to put any underwear and only 6 coat hangers. As we were two people staying 5 nights not sufficient. We did not even bother unpacking as there was no where to put our clothes.The toilet cistern would not stop running unless we hit the button several times. This was very disturbing if used in the middle of the night as it made such an horrific noise.A last issue which was VERY annoying was the fact that the lights did not work immediately entering the room. Each time we had to fiddle with various light switches around the room before the lights would come on. Immediately after checking-in I went down to the reception desk to inform them of this problem (I couldn’t even see the telephone numbers in the dark to call down to reception !). I was told « oh yes, there’s a short circuit, you just have to first try the one at the door, then the one over by the bed … ». Really, is this normal? This is a basic requirement in any establishment to have light at the flick of a switch. Also, again, reading some of the reviews, I see that this has been a problem for other guests, and yet the hotel has not bothered to do anything about it. Be warned if you need to use the bathroom in the middle of the night you will have to try and find your way in a pitch black room - then deal with the noisy toilet cistern - not funny !

Good
Traveller Type: family with young children
  : The staff at Reception and at Breakfast were very friendly and helpful. The breakfast room has recently been refurbished and is very smart. The hotel location is excellent and only a minutes walk to some excellent bars and restaurants and the seafront.
  : The building this hotel is in is undergoing major building work and is covered in scaffolding. There was building work being done during each day of our stay and sometimes the drilling noise was excessive. Additionally the bedrooms are starting to look a bit old and tired although in fairness they were very clean.

Good
Traveller Type: young couple

Pleasant
Traveller Type: young couple