Vacanceole - Résidence Goléon -Val Ecrins

Very Good
Traveller Type:
  : Spacious and clean apartment. Has everything you need, except for the washing machine.
  : - Communication was just horrible. No one ever picks up the phone/replies to emails. Because of traffic, we were late to arrive before office closing hours, and it was a lot of stress to coordinate key pick-up. - You need to pick up the keys at the office, which is quite far away from the apartment and is not convenient if you're arriving without a car PICK UP YOUR PHONE WHEN CUSTOMERS ARE CALLING!

Wonderful
Traveller Type: Family with Young Children
  : the accommodation was spacious, comfortable and quiet. Its a short walk to ski out, on a Green run that takes you to a chair lift. You can ski back as well. There is a shuttle bus, the journey back can be long.
  : You have to go to the centre to get your keys; its a 15-minute walk unless you go there first, which I would definitely recommend. We were dropped off as part of a transfer at the accommodation; there was nowhere to shelter while someone walks for the keys.

Very Good
Traveller Type: Traveling as Couple
  : The apartment was a good size and well equiped. The outside decking was spacious and ideal for our little dog.
  : We were disturbed on one night by another group of male guests two floors above us that were talking and laughing outside on their veranda all night. When we complained at 04:00 am in the morning, they just laughed at us and then threw still burning cigarette ends down onto our wooden decking. They finally went quiet at 05:00. We complained to the reception the next day and they assured us they would talk to the guests. The next two nights were quiet. After the cigarette incident, we noticed that the three ceiling fire alarms had been removed from the apartment. When we asked at reception, they told us they did not supply these. We told them we were very surprised at this as we consider these to be essential safety equipment in case of a fire. There was also no fire extinguishers in the apartment or the apartment reception. This is why we have scored this holiday below the exceptional markings.

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : The location is good The apartments are conveniently divided There is no view in the apartment
  : The first night there was no hot water On the second day there was no water at all in the taps No response at all from customer service