Résidence Les Balcons de Val Cenis Village

Very Poor
Traveller Type: Business Traveler
  : Internet connection is too bad, it was never stable, sometimes zero connection. No shampoo, no soap, they ask you to bring all used bed linens to front, Staff not kind, staff unkind. They don't issue the invoice, I won't come back to this hotel.

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Clean and excellent location

Wonderful
Traveller Type: Family with Young Children
  : Staff friendly and patiently explaining everything. Everything was ready upon arrival and we even got an upgrade on the apartment....

Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Solo Traveler
  : Enjoyed the complimentary spa facilities, including pools, baths, and saunas, which added a positive touch to the stay.
  : Spa Towel Issues:Hygiene concerns were prominent as the spas towel policy necessitated using the same towel for both sauna sessions and personal cleaning.Towels were only changed when visibly dirty or wet, compromising the overall cleanliness and guest comfort during spa activities.Extra Towels or Changing Towels:Guests had to pay an extra fee of 8 euros for each additional towel, making it inconvenient and costly.The policy dictated that towels were to be used for a week before any replacement, further diminishing guest comfort and convenience.No Soap in the Bathroom:Essential oversight with no soap provided in the bathrooms, impacting basic hygiene.Dirty Jacuzzi in the Bathroom:The jacuzzi in the bathroom was filthy, with black debris emerging from the nozzles during operation. This posed serious hygiene concerns and significantly detracted from the overall experience.Check-Out Process:While using the dishwasher was acceptable, guests were required to put everything back in its place, even for early check-outs.Neatly folding down bed sheets was an additional requirement, adding to the check-out responsibilities.The obligation to clean the kitchen thoroughly, restoring it to its initial condition, further contributed to a more extensive and potentially cumbersome check-out process for departing guests.

Wonderful
Traveller Type: Family with Young Children
  : Everything (shop, restaurant, piste) are all very close which makes life so easy with kids. Staff super helpful and self catering facilities are great, even when hosting friends!
  : Eating out can be expensive in any ski resort. Mix and match between catering and eating out.