Vacancéole - Le Domaine du Château - La Rochelle / Île de Ré

Poor
Traveller Type: Solo Traveler

Fair
Traveller Type: Traveling as Couple
  : The room was ok and clean
  : The breakfast room was dirty and had days and days of dead flies left on the floor, it was shabby, the coffee machine failed and the only person available to try and fix it was the receptionist who was over stretched with the amount of guests requiring her assistance....... It was disorganised and tired looking throughout and that was at the start of the season....!!!

Very Good
Traveller Type: Business Traveler
  : Piscine, calme, garage

Pleasant
Traveller Type: Family with Young Children
  : Location. Price was ok.
  : Scruffy room.needs updating .had to leave 300euro deposit .had to make our own beds and strip after

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type:

Pleasant
Traveller Type: Traveling as Couple
  : Heavy deposit had to be paid and rules and regulations were just too much.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing to add.
  : If you value your self respect then don't be mislead by the nice representation of this accommodation on bookings.comInitial impression is one of neglect. Public walkways, staircases, railings, balconies-unswept, dirty, stained, muddy to walk on, broken open drain barely fenced off and dangerous.Reception floor dirty, curtains barely fit and need cleaning. Receptionist initially helpful on arrival.The apartment felt dark, murky and unclean. On deeper inspection there were cobwebs, dust, sticky surfaces. The bath looked clean as did the sink and loo. The radiator was dirty. Literally 2 tiny bottles of shower gel and 3 towels.The furniture in the living area was paint stained, rickety, looked badly handmade with cheap material. Dining table was sticky.The bed, the base was ancient, frayed, literally crumbs under the mattress which had a grey cover over it to disguise its condition.Two bare, used, stained pillows and a bare duvet were left on it for us to make up with linen left on the mattress cover.Apparently if you want the bed made they charge a fee.In the bathroom there is a list of chores you are asked to complete before you leave, even after just one night, basically listing cleaning that is normally carried out by chambermaids not the guests themselves, right down to emptying the trash. Nothing about this on the website.Kitchen, sticky surfaces, superficially clean, we certainly wouldn't have wanted to prepare food there. In a corner, a dirty bucket, mop and broom for guests to 'clean' floors.Reception: provided on request card keys to 2 other rooms, neither card worked until the receptionist finally gained access to one, which was just as dirty. I asked, as reception closed at 7, how we'd gain access if card again didn't work? Answer: "well, it worked for me"I decided to just accept the room we were given as it was clear the other rooms were unlikely to be much better.