Hôtel Restaurant Kyriad Mulhouse Nord Illzach

Good
Traveller Type: Solo Traveler
  : Kind staff, good breakfast. Good restaurant (limited menu) Excellent location near highway, and large parking.
  : No airco, was also not mentioned but is nowadays standard. A bit out dated, needs a fresh paint, refurbishment

Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Traveling as Couple
  : If you are looking for a place to stay one night on the way, this is a place to consider. The accessibility of the property is rather well via main roads.
  : The room was too small and humid. The air circulation was not enough due to the size of the window. Even if we had a small fan in the room, it was still not fine. The windows did not have lace; thus, to avoid mosquitoes, we had to close them, which made the air quality in the room even worth.

Very Good
Traveller Type: Solo Traveler

Fair
Traveller Type: Traveling as Couple
  : Easy to get to.
  : Booked an evening meal. No meal available due to "technical problems" the day before. Could have been informed. Lots of people in the same situation. Advised there was a "French Restaurant" nearby Au Bureau which was recommended. 9.80 for a half litre beer and 14 euros for an awful "Croc" toasted sandwich! The poor girl on reception was overwhelmed with customers. Would have been happy to have sat and had a drink there but the bar was also closed. Had we been informed at any time before arrival we could have got ourselves something to take to the hotel.

Very Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : Nothing.
  : They pre-authorized my card, they declined to complete the pre-authorization, and against our strong objections, demanded a new payment. This behavior goes against the EU PSD2 legislation, which protects consumers from excessive holds on their funds and I am quite sure the card issuer (Mastercard) doesn't approve such a behavior either. Mastercard describes pre-authorization service as "The initial authorization transaction that reserves funds on a card for a sale to be processed at a later time". I am sure the merchant must agree to use pre-authorization services exactly as described by the card issuer (the merchant can block funds only for future sale and use blocked funds only to cover price of the service). I would not leave until they finalize the pre-authorization, but my sister decided to pay it instead. When I told receptionists that "I am really angry and that I will report their behavior to booking.com" she ordered me to leave their business immediately. I travel a lot and it has never happened to me and all pre-authorizations have been processed to my full satisfaction. It is 10 days and the money has not been returned yet. Their attitude towards customers is just appalling (be quiet -> pay twice -> get lost). Smelly ham and a short bed for 181 cm tall male is just a small inconvenience compared to the scam they do. Do not let them scam you and demand completion of your pre-authorization, it is your right.

Good
Traveller Type: Family with Young Children

Fair
Traveller Type: Traveling as Couple
  : There are plenty of choices within walking distance to get a good meal
  : Very small room, no restaurant

Very Good
Traveller Type: Business Traveler
  : Arrived on a Sunday night around 8.30, check in was very easy room.was clean and comfortable plenty of free parking
  : Bathroom.a bit on the small size no Air con no facilties open when I arrived there is a bar resturant 100 meters away but quite expensive