Le Hüb - Grenoble

Fair
Traveller Type: Business Traveler
  : The hotel is right next to the train station but the area where it is is quite safe. Ive stayed there a few times before and the experience was good. The stuff was flexible when it came to payment, as my card wasnt working and I had to split my payment in three. Sadly this time my stay left me disappointed.
  : Firstly, when I moved in the lady at the reception was to some extent passive aggressive, I assume because my check-in was quite late (9pm, of course I warned of it in advance). When I went into my room the smell just hit me straight away, it strongly smelled of spices to the extent that it was hard to be there (I do not mind spices and regularly eat cuisine that includes them, but I hope everyone agrees that having their strong smell is difficult to sleep in). Thus I went to reception and kindly asked to change the room, the receptionist without even looking at me said there are no empty rooms, I asked if there is a candle then or an air refresher and again the answer was no without looking at me. When I said it is unbearable there due to the smell of exotic food the lady GIGGLED and said nothing. In the end, I kept windows open for the next three days. The smell did not go away. Suggesting that it must have been coming from the vent. Additionally, there were no towels when I checked in and the toilet flush button was broken so the sound of running water kept coming the whole time. Ive had a few good stays in this hotel, excellent in fact. But this time Im genuinely disappointed in the level of service, carelessness of the employees and aging facilities. I genuinely hope this will be addressed.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The lady at reception was excellent. Very helpful, made great recommendations of places to visit, restaurants etc. Room was excellent. Aircon was good.
  : Probably need more members of staff at reception. Poor bathroom design with no hand basin in toilette. Slight further out than we would have liked but that is not a criticism.

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Traveling as Couple
  : Ok apartment size. Easy checkin.
  : My partner and I were literally physically attacked by a member of staff. It was the worst experience ever in a hotel. Totally sexist place as nobody came to help us till we had to call the police. Do not recommend for women.

Pleasant
Traveller Type: Solo Traveler
  : The apartment was nicely laid out, clean and light.
  : The toilet was broken. The water ran all the time. No one was available to fix it.

Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Solo Traveler
  : This place is located close to the train station, but in a fairly depressing area. Nothing around. I had a whole two-bedroom flat to myself, which was too large for my needs. The bed was comfortable.
  : The flat was dirty. There was plenty of dust in the wardrobes. Walking barefoot inside gave me black feet. The bath door was full of water stains. Check-in was slow. They did not come to do the room on a daily basis. The AC was locked in a high temperature mode and would automatically turn off after a few hours. This is really not the level of service I would expect for 90/night. They really want to be a cool place for young people, but it is failed marketing. Living areas were completely empty and filled with cheap music. Elevators are slow and card readers fail to work half the time.

Very Good
Traveller Type: Business Traveler
  : good place, good room, everything is in (e.g., kitchen).
  : too many emails without any important information in French.