Le Madaleno

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Solo Traveler
  : Really bad customer service, the reception after 23:00 is non-existent. I arrived after a party in Arles in the hotel and I forgot the password of the gate and my keys in the reception, nobody picked up the phone and I HAD TO SLEEP IN MY CAR!!! Paying + 100 euros a night. I was treated with disdain since day one, not sure if because I am a single foreigner woman who doesnt speaks french or just because they have really bad customer service in general. The pool seems more inviting in the pictures, and the standard room is smaller then it looks, the towels were old and small and the room was very very simple ( not even a jar or a glass bottle to put some water in it.) If you are not a +50 local couple I wouldnt recommend this hotel.

Good
Traveller Type: Traveling as Couple
  : value for money
  : the reception most of the time close, there is no WC at the reception neighter around swimming pool. there is no drink or food service. you must stay hungry until 20:00. not enough staff.

Wonderful
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : We were lured by a nice photo gallery, but the reality is very different. The hotel is very neglected and it is obvious that there is no long-term investment in its maintenance. The inability to lock the patio door on the ground floor room was very annoying, as was the non-functioning air conditioning and very weak wifi. Staff routinely leave the room door unlocked after cleaning. Another inconvenience was finding out that the hotel restaurant is open four days a week, two hours a day. So forget about tagliere and a glass of wine by the pool as presented by the hotel in the photo gallery. On arrival, Pierre tells you that as hotel guests you don't need a reservation at the restaurant, but you then learn from the waitress that you can't go without a reservation because they don't have enough pizza dough (and nothing else on the menu except salad). And when you make a reservation the next day, you have to serve yourself because the only staff is Pierre and he makes the pizza. Overall our stay was very uncomfortable and the hotel is a big disappointment.

Very Good
Traveller Type: Traveling as Couple
  : It's a quiet spot near Les Baux with a nice pool and a delicious pizzeria. We enjoyed our stay and would stay again.