Castel Clara Thalasso & Spa

Good
Traveller Type: Family with Young Children
  : The location is fantastic for walks to Port Coton. The room we stayed in was spacious and clean for as family stay. Nice spa and swimming pool facilities, with stunning view from the bar/cafe.
  : Not particularly suitable for families with young children, as the whole place is very quiet, any noise a child makes attracts the attention of the whole place. There is no playground on site, and the nearest playground is within a village bar which is 15-30min walk away.Staff are professional in general but could be quite inflexible. One afternoon we made a last minute lunch reservation at the cafe via the hotels reception (who said its ok), but the waitress was very reluctant to serve us, the whole service was poor (did not offer water for the table, forgot to bring the bottle of wine we ordered, only arrived when we almost finished our main). My husband had food poisoning from the fish they served at the hotel cafe. We talked to the hotel staff next morning and asked if they had any meds/ oral rehydration fluids. Staff said no and the only pharmacy is in Le Palais (the main town/port, 15min drive), and did not offer any help with getting meds. All they offered was some toast and Apple juice brought to the room.

Fair
Traveller Type:
  : location food
  : rooms terrible very poor wifi one english channel on tv

Very Good
Traveller Type: Traveling as Couple
  : Absolutely stunning location..
  : We had amazing room , big enough, but all the buildings on the island never had any air conditioning..As the temperature outside was up to +35C, the room in the evening was extremely hot..

Good
Traveller Type: Traveling as Couple
  : The restaurant le 180 is a treat; offering a friendly service and an amazing quality of splendidly presented delicious food. The hotel room and the accessible amenities like the indoor pool cannot keep up with the expectations set by the restaurant and the upper price level but the location and setting of the hotel are really nice. If one finds oneself disappointed by the indoor swimming pool- There is a new and very nice indoor pool in the spa area that meets the expectations of a 4* hotel - however hotel guests are discouraged to enter this stylish pool in this renovated part of the hotel since the Spa pool is not open to guests unless they are customers of the Spa for the duration of their treatments.

Very Good
Traveller Type:
  : The view, and spacious room. The staff were, without exception, friendly and efficient.
  : Feeble shower. Disappointing menus, and over-priced.

Good
Traveller Type: Traveling as Couple
  : The most polite member of stuff was Timothe! Very kindly and searching for results in any case of problem. Chapeau! Upgrade of room because of ugly smell coming out of canalization.
  : The answer of a stuff member claiming the ugly smell resulting from canalization in our room (which we reserved far away from the lift): Yes, this may be, but you reserved especially a room far away from the lift. I cannot understand the relation between smell and lift ....

Very Good
Traveller Type: Business Traveler

Fair
Traveller Type: Family with Young Children
  : fantastic views
  : very limited food choices for a family - indoor pool was not working for our entire stay

Good
Traveller Type: Traveling as Couple
  : The location is absolutely beautiful and the views are spectacular. The hotel has an incredible deck overlooking the sea. The staff is nice and the free shuttle to and from the ferry is very convenient.
  : The gorgeous location is also unfortunately a drawback. It's far from everything. There are buses which are quite convenient but not for eating out at night. If you don't have a car, you are a bit forced to eat at the hotel and the options are limited. The indoor pool was quite disappointing because it looked very big in the pictures and is in fact very small. And we were unlucky with our bed. We had requested a queen sized bed but had two single beds put together with one sheet and there was an uncomfortable gap.

Poor
Traveller Type: Traveling as Couple
  : Lovely views and DG Dominique tried to address our room issues
  : Rooms in the old tower side were badly laid out and unsuitable for older people or young kids, we were transferred to a couple of the newly refurbished in main building, but they had plumbing problems and were not yet ready for guests. Apart from Dominique, most of the other reception staff and restaurant staff were young and inexperienced and nervous and unable to solve problems.