Citotel B.Hotel

Fair
Traveller Type: Family with Young Children
  : Great room, comfy, spacious, clean.

Very Poor
Traveller Type: Family with Young Children
  : The hotel was really poor and customer service is non-existance. They knew I was arriving in the middle of the night with a family (including 2 young children). This was communicated at the time of booking. There were some translation difficulties but it was made very clear that I would be arriving late and I would be happy to resolve any payment for the security deposit they insisted upon. Despite this and having already paid for the accommodation, the hotel refused to answer any calls upon our arrival and refused to open the doors to allow us in. This forced us as a family to stay overnight in a very full car making it all very uncomfortable experience for us with a long journey ahead of us through France.
  : Everything. They knew I would be arriving late as it was included on booking notes at time of booking. The notification just states to contact the hotel prior to arrival, not prior to a specific time which was done, and it doesn't make it clear, particularly as a non french speaker, that there is a further cost to pay. The communication on booking made it look like it the cost of booking the room and not an addition security deposit. Despite providing the hotel al the information necessary whilst I was travelling and a cast iron guarantee I would be arriving with the family they refused to open the hotel doors to me or the family at 1am in the morning. This forced us to have no where to stay that night except in a very full car with a long journey ahead of us through France (with the lack of sleep this caused a safety issue). Wouldn't recommend this hotel to anyone and their customer service - and the support to resolve this from booking.com has been shocking (practically non-existing)

Poor
Traveller Type: Family with Young Children
  : Location
  : The smell of sewage from outside. The fact that I had to email my bank details to obtain the entry code even though I had paid in full through booking.com because reception closes early (nothing mentioned prior to booking). No parking at the hotel even though the listing states free parking. No one speaks English when they repeatedly phone and demand credit card details without explanation. Overall very poor customer services from both the hotel and booking.com as well as inaccurate details in the listing. I would not recommend or stay here again.

Fair
Traveller Type: Family with Young Children
  : all was good except we paid for breakfast 8 eur which supposed to be btw 7-9am, we even mentioned we leave early. Bread arrived after we left at 8.20

Good
Traveller Type: Family with Young Children
  : Decor, beds and bar
  : Parking

Wonderful
Traveller Type:
  : Lovely budget hotel with great food and service

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : It was the first time in my life when I found unwashed linen in the hotel bed. Additionally, they deducted 100 euros from our deposit for potential damages not returned. In the morning, there was no staff available, and there was no one to address our concerns. It was the first and last time.

Good
Traveller Type:

Disappointing
Traveller Type: Family with Young Children
  : Mattress Window/roof noise all night

Wonderful
Traveller Type: Traveling as Couple
  : Great staff