Hotel Rural Las Calas

Very Good
Traveller Type: Solo Traveler
  : Beautiful place, spotlessly clean with lovely staff.Good restaurant 10 mins walk away
  : Didnt reply to me when I enquired about food options or local restaurants

Very Good
Traveller Type: Traveling as Couple
  : Great location if you want to stay away from the busy, noisy tourist resorts. Good breakfast (11 Euro extra charge so not cheap).
  : Dinner on first night was disappointed so we did eat dinner only once, there is very limited option to eat out, one restaurant 10 min walk from the hotel but closes quite early. Few min drive to the town of San Mateo for more restaurant options.

Very Good
Traveller Type: Traveling as Couple
  : Tasty breakfast; very friendly staff; room has much space and was clean; nice shower; parking space for free
  : furniture is a bid old; WiFi was weak in our room

Wonderful
Traveller Type: Family with Young Children
  : Room style is very authentic, location is what you would expect from counryside, beautiful garden, wild life is very close.
  : The shower pressure was very low

Very Good
Traveller Type: Traveling as Couple
  : Nice building (old farm?) and nice gardens. Staff was nice. Breakfast was good and it was possible to order dinner (set menu).
  : Probably impossible to get there if you don't have your own car. The staff was nice but, maybe because it was low season, the reception was always closed. We only saw the staff at breakfast and dinner. Check in is with instructions sent by text message explaining where to find the key to your room, etc.

Poor
Traveller Type: Traveling as Couple
  : Relaxed atmosphere, pretty gardens - and authentic. The staff that we met were friendly and competent. Breakfasts overlooking the garden were enjoyable.
  : We seemed to be especially unlucky with our room (#8), Average reviews for this property are good - hence we booked with confidence - but looking back carefully at previous reviews, the same problems have been repeatedly identified, with very low scores for this room (and perhaps also room #9 next door). The owners need to urgently pay attention to these issues - or charge considerably less for these rooms. At 120 euros per night we felt well and truly misled, and extremely disappointed. The main issue is noise. These rooms have been created using lightweight partitions - you can hear every word and action from the room and bathroom next door - and from the kitchen below (from which cooking smells filtered upwards and in to our room). In two nights we got almost no sleep and had a fairly unpleasant experience. There was no on-site management to raise this issue with - and we knew the place was fully booked, so there was no chance of a room change. We had pre-paid via Booking.com. Had that not been the case, we'd have left after the first night and also queried the room rate/ bill. We've travelled around the Canaries, staying in different sorts of accommodation including other Hotel Rurales: by comparison this one was very overpriced and of an unexpectedly poor standard. In addition, the room was very small, scruffy and in urgent need of refurbishment. There was very little space in the room and no useful furniture or shelving. The bathroom was dark, cramped and inadequate - really just a box within a box. The shower head had been glued to the wall and easily fell off - but in fact there was no hot water on either day. At a very basic level - ie: no sleep and no shower - this place let us down in terms of accommodation. At 120 euros per night it was exploitative. The communal facilities (lounge, outdoor furniture etc.) could also do with some love/ upgrading - but this was the least of our concerns.